Adam Sprague
Dover,NH
Summary
Proven track record of enhancing customer satisfaction and safety at Federal Express, adept in handling hazardous materials and streamlining delivery processes. Demonstrates exceptional problem-solving and package handling skills, leading to significant improvements in efficiency and service quality. Skilled in working independently, ensuring meticulous attention to detail in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Courier/Dangerous Goods Specialist
Federal Express
Portsmouth, NH
10.2017 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Maintained up-to-date knowledge of changing regulations, ensuring organizational adherence to applicable laws governing the handling of hazardous materials.
- Ensured timely delivery of hazardous materials by closely monitoring shipment progress and addressing any issues that arose during transit.
- Played a key role in achieving company-wide safety performance goals through diligent oversight of dangerous goods handling processes.
Supervisor
University Of New Hampshire Hospitality Services
Durham, NH
09.2009 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Store Associate
Sherwin-Williams
Rochester, NH
05.2016 - 10.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
High School Diploma -
Farmington High School
Farmington, NH06.2001
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Excellent driving skills
- Package handling
Timeline
Courier/Dangerous Goods Specialist
Federal Express
10.2017 - Current
Store Associate
Sherwin-Williams
05.2016 - 10.2017
Supervisor
University Of New Hampshire Hospitality Services
09.2009 - 02.2018
High School Diploma -
Farmington High School