Summary
Overview
Work History
Education
Skills
I am extremely adventurous and a people person. I love to work with the public!
Timeline
Generic

Sara Dennehy

Butte,MT

Summary

Health Care Industry: Hard-working Licensed Massage Therapist with a passion for helping people. Dedicated to providing quality therapeutic massages for overall health and wellness. Addressed the client's specific concerns, maintained detailed client records and billed insurance. Upheld moral ethics and maintained excellent client relationships.

Outdoor Industry: A tactful business owner independently managing and running a business store front with numerous brands and products. Adept at helping customers select the perfect products for their specific needs, handling inventory and supplies as well as staying educated on the latest industry trends and new products being released.

Overview

21
21
years of professional experience

Work History

Bicycle Shop Owner

Self
Butte, MT
04.2018 - Current
  • Maintained accurate financial records quarterly , including sales reports and expense tracking.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability daily and minimizing overhead costs.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop's overall success.
  • Organized successful promotional events monthly to generate increased foot traffic in the store, leading to higher sales conversions.
  • Enhanced store aesthetics with strategic product displays twice a year that attracted customers'' attention and facilitated sales growth.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
  • Organized and attended trade shows approximately 1 time a year and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions once a year to set accurate product pricing and take advantage of emerging trends.

Licensed Massage Therapist

Self
05.2003 - 03.2017
  • Billed and worked with multiple insurance companies.
  • Maintained over 100 client treatment records and designed long-term care programs for return customers.
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skill set as a therapist. 20+ hours of continuing education every 2 years.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
  • Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.

Education

Some College (No Degree) - Business Technology

Montana Tech of The University of Montana
Butte, MT

Certification - Bicycle Mechanics

Barnett Bicycle Institute
Colorado Springs, CO
05.2018

No Degree - Emergency Medical Technology

Asten Center For Natural Therapeutics
Whitehall, MT
05.2007

Licensed Massage Therapist - Massage Therapy

Asten Center For Natural Therapeutics
Whitehall, MT
05.2003

Skills

  • Computer skills
  • Data entry
  • Insurance and customer billing
  • Payment processing
  • Account receivables
  • Customer service expertise
  • Verbal and written communication
  • Problem solving
  • Staff hiring and training
  • Business Administration
  • Conflict resolution
  • Small business operations
  • Opening/closing accounts

I am extremely adventurous and a people person. I love to work with the public!

I have worked retail and helped people for over 20 years. My experience has taught me that no two people are alike so every interaction needs to be personalized to the person I am assisting. From the massage table to the bicycle industry, I have assisted from home health care to bicycle mechanic deliveries. I am outside most days of the week, either on the bike or on the water. Nothing slows me down!

Timeline

Bicycle Shop Owner

Self
04.2018 - Current

Licensed Massage Therapist

Self
05.2003 - 03.2017

Some College (No Degree) - Business Technology

Montana Tech of The University of Montana

Certification - Bicycle Mechanics

Barnett Bicycle Institute

No Degree - Emergency Medical Technology

Asten Center For Natural Therapeutics

Licensed Massage Therapist - Massage Therapy

Asten Center For Natural Therapeutics

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Sara Dennehy