Sara Dhom
Mahomet,IL
Summary
Dynamic Bodily Injury Claims Specialist with a proven track record at State Farm, excelling in settlement negotiation and claims investigation. Adept at enhancing customer satisfaction through effective communication and injury evaluation. Recognized for streamlining processes and achieving fair outcomes, while fostering strong relationships with clients and medical professionals.
Overview
26
26
years of professional experience
Work History
Bodily Injury Claims Specialist
State Farm
Bloomington, IL
02.2024 - Current
- Analyzed bodily injury claims to determine validity and appropriate compensation amounts.
- Collaborated with medical professionals to gather necessary documentation for claim assessments.
- Negotiated settlements with claimants, ensuring fair outcomes aligned with company policies.
- Reviewed case files for accuracy and completeness, minimizing processing delays and errors.
- Educated policyholders on coverage options and claim procedures to enhance customer satisfaction.
- Trained new team members on best practices in claims handling and dispute resolution processes.
- Participated in team meetings and contributed valuable insights that led to improvements in overall claim handling strategies.
- Ensured compliance with state regulations during every stage of the claims process, minimizing risk for both the company and policyholders.
- Provided guidance to junior staff members on complex case scenarios involving multiple parties or liability disputes.
- Conducted timely negotiations with claimants'' representatives to reach fair settlements within policy limits.
- Streamlined internal processes by collaborating with cross-functional teams such as underwriting or marketing departments.
- Reduced company exposure to potential lawsuits by identifying potential fraud and adhering to legal guidelines during claim handling.
- Managed a high volume of cases efficiently, prioritizing tasks based on urgency and complexity.
- Delivered exceptional customer service through consistent communication regarding updates on the status of their claims.
- Collaborated with medical professionals, attorneys, and other experts to gather evidence and validate claims accurately.
- Provided support to colleagues in the resolution of complex claims, sharing expertise and knowledge as needed.
- Continuously improved job performance by attending training sessions and seeking feedback from supervisors regularly.
- Improved negotiation outcomes for settlements with meticulous documentation and clear communication.
- Achieved successful claim resolutions by thoroughly investigating and evaluating bodily injury claims.
- Analyzed case files to identify key legal issues and develop strategic litigation approaches.
- Identified potential risks or weaknesses in cases early on allowing proactive strategizing towards optimal resolution.
Guarantor Specialist
Carle Foundation Hospital
Urbana, IL
11.2014 - 02.2024
- Led training sessions for staff on best practices in patient management and healthcare compliance.
- Managed electronic health record systems, ensuring data accuracy and regulatory compliance.
- Mentored junior staff in clinical procedures, fostering professional development within the team.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Oversaw reconciliation of daily cash reports, maintaining precise financial records.
- Collaborated with cross-functional teams to enhance cash handling procedures.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
Sales/Customer Service
Justrite Manufacturing Company
Mattoon, IL
08.2010 - 11.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Financial Advisor
Thrivent Financial and Country Financial
Mattoon, IL
04.2007 - 08.2010
- Developed personalized financial plans aligning with clients' goals and risk tolerance.
- Analyzed investment portfolios to optimize performance and mitigate risks.
- Educated clients on financial products, enhancing their understanding of investments and insurance.
- Conducted market research to identify trends and inform strategic recommendations for clients.
Bodily Injury Claims Specialist
Allstate Corp
Champaign, IL
11.2004 - 08.2010
- Developed strong relationships with clients, providing guidance through the claims process.
- Utilized claims management software to track progress and maintain organized case records.
- Attended mediations or arbitration hearings when necessary, representing the company''s interests professionally and effectively.
- Utilized strong analytical skills to identify potential subrogation opportunities, reducing company payout expenses.
- Educated policyholders about their coverage benefits, helping them understand how their policies applied to specific situations.
- Maintained detailed records of each claim, streamlining the process for future reference and audits.
- Developed strong relationships with claimants, ensuring empathetic communication while maintaining professionalism.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Checked documentation for accuracy and validity on updated systems.
Branch Manager
Enterprise Rent-A-Car
Champaign, IL
08.2000 - 11.2004
- Led daily branch operations to ensure exceptional customer service and efficient vehicle management.
- Developed staff training programs to enhance team performance and operational efficiency.
- Cultivated relationships with local businesses to expand corporate accounts and enhance revenue streams.
- Mentored team members, fostering professional growth and enhancing overall employee engagement within the branch.
Education
Bachelor of Science - Zoology
Eastern Illinois University
Charleston, IL05-2000
Skills
- Medical records analysis
- Claims investigation
- Settlement negotiation
- Liability assessment
- Litigation management
- Injury evaluation
Timeline
Bodily Injury Claims Specialist
State Farm
02.2024 - Current
Guarantor Specialist
Carle Foundation Hospital
11.2014 - 02.2024
Sales/Customer Service
Justrite Manufacturing Company
08.2010 - 11.2014
Financial Advisor
Thrivent Financial and Country Financial
04.2007 - 08.2010
Bodily Injury Claims Specialist
Allstate Corp
11.2004 - 08.2010
Branch Manager
Enterprise Rent-A-Car
08.2000 - 11.2004
Bachelor of Science - Zoology
Eastern Illinois University