Summary
Overview
Work History
Education
Skills
Timeline
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Sara Diaz

Kissimmee

Summary


Results-driven professional focused on leadership and organizational goal achievement. Proven track record in enhancing team collaboration and delivering high-quality outcomes. Adaptable to evolving demands with expertise in strategic decision-making and conflict management. Committed to guiding students toward academic success through innovative teaching methods and fostering positive relationships.

Overview

10
10
years of professional experience

Work History

Boutique Hostess

Walt Disney World Parks and Resorts
07.2018 - Current
  • Greeted guests warmly upon arrival, seating them promptly and very friendly throughout boutique experience.
  • Trained and mentored new hairstylists, resulting in increased efficiency of the team as a whole.
  • Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall operations.
  • Provided exceptional customer service to the child and family while making memorable experiences.

Substitute Teacher

Kelly Educational Staffing
05.2024 - 01.2025
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Front Desk Supervisor

Westgate Resorts
05.2015 - 07.2018
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.

Education

Bachelor of Science - Business Management

Valencia College
Orlando, FL
05-2025

Skills

  • Patience and empathy
  • Interactive communication skills
  • Leadership
  • Multitasking
  • Teamwork

Timeline

Substitute Teacher

Kelly Educational Staffing
05.2024 - 01.2025

Boutique Hostess

Walt Disney World Parks and Resorts
07.2018 - Current

Front Desk Supervisor

Westgate Resorts
05.2015 - 07.2018

Bachelor of Science - Business Management

Valencia College

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Sara Diaz