Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sara Dotson

Auburn,AL

Summary

Positive and upbeat Supervisor knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
Opelika, AL
03.2020 - Current
  • Conferred with management and subordinates to resolve problems or complaints.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Maintained accurate records of daily transactions and deposits.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Jewelry Sales Associate

Kay Jewlers
Auburn, AL
09.2022 - 02.2024
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Maintained records related to sales for store management.
  • Advised customers on the selection of products based on their needs and preferences.
  • Attended regular staff meetings to share ideas for improving store operations.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Resolved customer complaints in a professional manner.
  • Engaged in suggestive selling techniques to increase sales volume.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Completed paperwork accurately for all transactions according to company policies.
  • Greeted customers and provided excellent customer service.

Barista

Bizilia's Cafe
Opelika, AL
09.2017 - 03.2020
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

  • Memorized official and off-menu coffee and tea preparations.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Supported highest standards of conduct and service to support company reputation.

Education

Bachelor’s in Fine Arts -

Auburn University at Montgomery
05.2021

Skills

  • Customer-Oriented
  • Cash Handling Ability
  • Training and Mentoring
  • Policy Enforcement
  • Continuous Improvement
  • Strategic Planning
  • Safety Awareness
  • Effective Communication
  • Customer Service Experience
  • Knowledge of Art and Art History
  • Organized

References

Will Fenn, MFA, Chair and Associate Professor in Photography, Department of Fine Arts, Auburn University at Montgomery, 334-244-3183, wfenn@aum.edu, 7061 Senators Dr. 104 Goodwyn Hall, Laura Whatley, Associate Professor of Art History, Fine Arts Department, Auburn University at Montgomery, Goodwyn Hall 040, 334.244.3927, lwhatle1@aum.edu, P.O. Box 244023, Montgomery, AL, 36124, Jyn Johnsick, 334-559-6831, 1046 Chinook St., Auburn, AL, 36830

Timeline

Jewelry Sales Associate

Kay Jewlers
09.2022 - 02.2024

Shift Supervisor

Starbucks
03.2020 - Current

Barista

Bizilia's Cafe
09.2017 - 03.2020

Bachelor’s in Fine Arts -

Auburn University at Montgomery

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Sara Dotson