Sara Duren

Mount Pleasant

Summary

Dynamic and results-driven Shift Leader at Braums Ice Cream and Dairy, skilled in cash handling and team leadership. Successfully trained new employees while fostering a positive work environment. Recognized for resolving customer issues effectively, enhancing satisfaction, and maintaining safety protocols, contributing to a seamless operational flow.

Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Full Time/Shift Leader

Braums Ice Cream And Dairy

01.2023 - Current

Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

In Progress - Education/Business

Northeast Texas Community College

Mount Pleasant, TX

High School Diploma -

Pittsburg High School

Pittsburg, TX

05-2023

Skills

Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Team motivation

Strong verbal and written communication
Training assistance
Creative problem solving
Customer service management
POS system operation
Safety processes and procedures

Timeline