JOSHUA DURNEN
Rochester Hills,MI
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Garage Door Technician and Sales
M&M Garage Doors
Troy, MI
06.2025 - 12.2025
- Kept accurate records of all materials used during service calls for billing purposes.
- Repaired bent tracks, rollers, hinges, and other hardware related to garage door systems.
- Consulted with clients regarding any additional services they may need beyond basic repairs.
- Installed door frames, rails, steel rolling curtains, electronic-eye mechanisms, and electric door openers and closers, using power tools, hand tools, and electronic test equipment.
- Identified potential sales opportunities during interactions with clients.
- Utilized sales techniques to increase product knowledge and maximize sales opportunities.
- Programmed remotes for customers' convenience in opening their garages remotely.
- Replaced damaged or worn parts in garage door systems with new components.
- Installed and repaired garage door systems, including springs, cables, and openers.
- Conducted tests after each repair job to ensure that the system was working properly.
- Completed detailed paperwork documenting all services performed on each job site.
- Educated customers about proper use of their garage door systems for optimal performance.
- Provided excellent customer service by responding promptly to customer inquiries and concerns.
Experience Manager
AVI Foodsystems, Inc
Warren, MI
03.2023 - 06.2025
- Identify ways to improve, coach, and support staff.
- Inventory and onsite audits (Monitor QA and Drasi)
- Create schedules
- Open-door policy and advocate for all employees.
- Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes.
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements.
- Establish and maintain relationships with key stakeholders to ensure smooth operations.
- Managed warehouse.
- Oversees hundreds of staff members throughout multiple large corporations such as Amazon, Corwell Health, The Big Three, Dana Corporations, etc.
Concrete Laborer/Operations Manager
Concrete Placement
Davisburg, MI
11.2021 - 03.2023
- Maintain shop organization and cleanliness.
- Chauffeurs license.
- Demolition.
- Concrete removal, prep for new concrete, pour concrete, concrete finisher.
- Basic remodel.
- Inventory control.
- Truck and trailer experience.
- Heavy machine operator (Forklift, Bobcat, Hi-Low, Excavator Avant, Moffet).
- Oversee field operations.
- Training.
- Site set-up and tear down, usage of company vehicles (pick-up trucks, box trucks, trucks with trailers, and flatbeds).
- Daily morning meetings.
- Customer relations management.
- 100% customer satisfaction.
- De-escalate situations, rectify customer issue/complaints, find solution to issue.
- Oversee employee schedule's.
- Oversee company app (company has app for communication and scheduling).
- Inventory.
Network Technician
Techline Automation
Troy, MI
11.2017 - 11.2021
- Blueprint mark ups.
- Drawing audits.
- Network validations.
- File reports.
- Read and follow prints.
- 100% customer satisfaction.
- Training.
- Prep/run equipment.
- Light tool work.
- Establish and maintain relationships with tradesmen and supervisors at plants and OEM'S.
Store Supervisor
Honey Baked Ham
Orion, MI
01.2012 - 11.2017
- Cash handing.
- New employee training.
- Scheduling.
- Annual employee reviews.
- Open and close procedures.
- Inventory.
- Oversee Budget.
- ServeSafe certified.
- Answer inbound calls.
- Key holder.
- Utilized daily sales reports to direct and prioritize tasks.
- 100% customer service.
- Recruited, trained, and supervised results-driven retail associates.
- Resolved customer complaints professionally and expediently.
- Enforced safety, health, and security rules.
Team Trainer
Taco Bell
Waterford, MI
04.2007 - 01.2012
- Open and close procedures.
- Cash handling.
- Uphold restaurant procedures and policies.
- Inventory.
- Food prep and line cook.
- Drive-thru window.
- Front counter cashier.
- New employee training.
- Answering inbound calls.
- De-escalate situations.
- Weekly store progress reports.
- Monthly employee reviews.
- Oversee budget.
- 100% customer service.
Education
High School Diploma -
Waterford Mott High School
Skills
- Ethernet
- Technical support
- Heavy equipment operation
- Driving
- Assembly
- Customer service
- Microsoft Office
- Manufacturing
- Carpentry
- Construction
- Management
- Heavy lifting
- Training
- Sales
- Quality control
- Reliable
- Masonry
- Problem-solving
- Policies and procedures implementation
- Operations monitoring
- Interpersonal communication
- Process improvements
- Inventory management
- Warehouse operations
- Customer relationship management (CRM)
- Conflict mediation
- Hand tool proficiency
Certification
- Drivers License
- OSHA 10
- Forklift Certification
- Servesafe
- Chauffeur's License
Personal Information
Driving License: Drivers License, Chauffeur's License
Timeline
Garage Door Technician and Sales
M&M Garage Doors
06.2025 - 12.2025
Experience Manager
AVI Foodsystems, Inc
03.2023 - 06.2025
Concrete Laborer/Operations Manager
Concrete Placement
11.2021 - 03.2023
Network Technician
Techline Automation
11.2017 - 11.2021
Store Supervisor
Honey Baked Ham
01.2012 - 11.2017
Team Trainer
Taco Bell
04.2007 - 01.2012
High School Diploma -
Waterford Mott High School