Sara Easton
Antioch,CA
Summary
Administrative support professional offering versatile office management skills. Strong planner and problem solver who
readily adapts to change, works independently and exceeds expectations. Skilled in handling multiple priorities and able
to meet tight deadlines without compromising quality.
Overview
17
17
years of professional experience
Work History
Construction Loan Administrator
BMO Bank N.A.
08.2023 - Current
- Enhanced loan processing efficiency by streamlining document management and ensuring timely completion of tasks
- Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail
- Resolved complex issues related to loans, working closely with various departments to find effective solutions
Construction Loan Specialist
Bank Of The West
07.2019 - 08.2023
- Processed monetary and non-monetary transactions into the commercial loan system pertaining to new loans, payments, advances, reversals, and other financial transactions
- Researched items rejected by the loan system determining reason and take corrective action
- Handled requests from lending units to disburse loan proceeds as instructed
Patient Coordinator
Endo Care Group
06.2018 - 06.2019
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations
Construction Loan Specialist
Bank Of The West
11.2012 - 01.2018
- Processed monetary and non-monetary transactions into the commercial loan system pertaining to new loans, payments, advances, reversals, and other financial transactions
- Researched items rejected by the loan system determining reason and take corrective action
- Handled requests from lending units to disburse loan proceeds as instructed
Title/Transportation Specialist
Bank Of The West
05.2011 - 11.2012
- Prepared titles and submit to the auction companies
- Verified accuracy of titles and reject those with any deficiencies for correction
- Scheduled units for pick up from repossession locations and oversaw transporting units to the auctions houses.
- Processed and released collateral papers to repossession companies
Document Release Specialist II
Bank Of The West
02.2007 - 05.2011
- Trained and supervised new hires as well as provided additional mentor training as needed
- Processed escalated customer issues for customers, 3rd parties or other financial institutions
- Assisted internal and external customers with documents on paid off consumer loans/leases
- Assisted supervisor and upper management as needed with research issues and resolution primarily on expedited requests or escalated issues
- Processed release of loan & lease documents for customers, 3rd parties or other financial institutions
Education
Associate of Science - Criminal Justice
Diablo Valley College
Pleasant Hill, CAAssociate of Science - Criminal Justice
Los Medanos College
Pittsburg, CAHigh School Diploma -
Deer Valley High School
Antioch, CA06.2003
Skills
- Ability to communicate clearly and professionally with all levels of an organization
- Effective interpersonal skills
- Proficiency in multi-tasking and prioritizing projects
- Outstanding time management skills and be accustomed to working with deadlines
- Excellent organizational and analytical skills
Timeline
Construction Loan Administrator
BMO Bank N.A.
08.2023 - Current
Construction Loan Specialist
Bank Of The West
07.2019 - 08.2023
Patient Coordinator
Endo Care Group
06.2018 - 06.2019
Construction Loan Specialist
Bank Of The West
11.2012 - 01.2018
Title/Transportation Specialist
Bank Of The West
05.2011 - 11.2012
Document Release Specialist II
Bank Of The West
02.2007 - 05.2011
Associate of Science - Criminal Justice
Diablo Valley College
Associate of Science - Criminal Justice
Los Medanos College
High School Diploma -
Deer Valley High School
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