Sharon Druckhammer
Houston
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement. I excel in resolving customer issues promptly while maintaining a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
13
13
years of professional experience
Work History
SafePoint Support Administrator
Loomis
Houston, TX
05.2019 - Current
- Ensure accurate linkage of banking information within the SafeOps system for new installations, bank changes, and ownership transfers.
- Execute bank conversions, reroutes, and transmission testing.
- Handle the addition of new provisional banking partners within the SafeOps system.
- Take calls from SAMS/BAMS/banks on their inquiries and try to provide them with timely support.
- Provide support to the onboarding team by addressing questions and assisting with operational/process related inquiries.
Lead - Strategic Account Associate
Loomis
Houston, TX
06.2018 - 04.2019
- Analyze and upload ATM spreadsheets into SNOW in a timely manner sent by national customers such as Wells Fargo, FCTI, PNC, BOA.
- Responsible for training new employees in all departments within the Contact Center: Customer Care, ATM Dispatch and SafePoint on multiple systems such as SNOW, SOFI, LNC, TNT, ICO, Safe OPS.
- Resolve phone and email escalations.
- Monitor department workload distribution to ensure consistent work performance.
- Present feedback on employee and/or team performance to management.
- Perform additional training daily for agents on the team.
- Work on any duties assigned by management.
Strategic Account Associate
Loomis
Houston, TX
03.2017 - 05.2018
- Taking Inbound/Outbound calls from customers and Loomis Branches regarding SafePoint, Customer Care, and ATM Dispatch tickets.
- SafePoint- Technical Support with customers and technicians to troubleshoot and resolve safe issues. Creating tickets with SafePoint vendors to resolve service and hardware issues.
- Customer Care- Assisting with cash discrepancies, missed service, customer complaints, and ICO password resets for the Loomis online change ordering system.
- ATM Dispatch- Providing ATM combinations with Loomis couriers and creating ATM service call requests.
Lead – Visual Merchandiser
Gap Clothing Outlet
Houston, TX
10.2013 - 01.2017
- Process and verified register tills, cash deposits, and reports.
- Trained new associates throughout the store, on the POS systems, and key sales tactics.
- Planned budget and authorized payments, merchandise returns.
- Examined merchandise to verify that it was correctly priced and displayed.
- Instructed staff on how to appropriately handle difficult and complicated sales.
- Accomplishments:
- Promoted to Lead within 12 months
- Employee of the Month
Education
Associate of Science - Business
Lone Star Cy-Fair College
Houston, TX01-2015
Skills
- Ability to communicate and work successfully with individuals across multiple departments and organization levels
- Highly organized and strong attention to detail
- Effective time management skills with the ability to prioritize tasks, meet deadlines, and manage multiple responsibilities simultaneously
- Strong verbal and written communication skills with the ability to present information clearly and professionally
- Proficient in SafeOps, SharePoint and all Microsoft Office Products such as Excel
Timeline
SafePoint Support Administrator
Loomis
05.2019 - Current
Lead - Strategic Account Associate
Loomis
06.2018 - 04.2019
Strategic Account Associate
Loomis
03.2017 - 05.2018
Lead – Visual Merchandiser
Gap Clothing Outlet
10.2013 - 01.2017
Associate of Science - Business
Lone Star Cy-Fair College