Summary
Overview
Work History
Education
Skills
Timeline
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Sara Ellingwood

Columbus,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Facility Manager

SalonCentric/Randstad
04.2023 - Current
  • Manages a region composed of 15 states and over 200 individual retail locations.
  • Coordinates emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
  • Evaluates service provider performance for quality assurance purposes, maintaining strong partnerships while holding providers accountable for their work.
  • Effectively communicates status updates to all stakeholders, including store managers, district and regional managers, and corporate partners.

Venue Coordinator

Strongwater Events
05.2022 - 01.2024
  • Adhered to safety regulations during all events, minimizing risk and ensuring guest comfort throughout their stay at the venue.
  • Developed customized proposals for potential clients based on their specific needs and preferences.
  • Evaluated post-event feedback, implementing improvements where necessary to enhance future offerings at the venue.

Culinary Associate

Northstar Cafe
04.2021 - 05.2022
  • Mentored junior staff members in proper cooking techniques and kitchen safety guidelines.
  • Enhanced overall dining experience through skillful plate presentation and attention to detail.
  • Successfully balanced multiple tasks simultaneously while maintaining composure under pressure.

Customer Experience Agent

Restoration Hardware
09.2020 - 03.2021
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
  • Provided personalized support to customers, tailoring solutions according to their unique needs and preferences.
  • Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.

Program Manager

CBRE
09.2016 - 07.2020
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Monitored, analyzed, and maintained SLA’s based on company standards.
  • Cascaded pertinent information from weekly call with client to internal teams, trade specialists, support center, emergency response team, and after-hours team.
  • Partnered with on-site Client Success Manager to ensure client satisfaction.

Education

Bachelor of Arts - Communication

University of Cincinnati
Cincinnati, OH
04.2016

Skills

  • Account Management
  • Adaptability and Flexibility
  • Active listening
  • Cost-reduction methods
  • Interpersonal Communication
  • Problem-Solving
  • Organizational Skills
  • Project Management
  • Decision-Making
  • Time Management

Timeline

Facility Manager

SalonCentric/Randstad
04.2023 - Current

Venue Coordinator

Strongwater Events
05.2022 - 01.2024

Culinary Associate

Northstar Cafe
04.2021 - 05.2022

Customer Experience Agent

Restoration Hardware
09.2020 - 03.2021

Program Manager

CBRE
09.2016 - 07.2020

Bachelor of Arts - Communication

University of Cincinnati

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Sara Ellingwood