Saraí Escalona
St. Cloud,FL
Summary
Results driven banking professional with over 16 years of experience in the financial industry, specializing in client relationship management, fraud prevention, and business growth strategies. Expert in guiding clients to achieve both their personal and business financial goals through trust-based relationships built over years of consistent service and integrity. Skilled in identifying risks, protecting clients from fraud, and providing tailored financial solutions that empower entrepreneurs to expand and strengthen their businesses. Known for combining analytical insight with genuine empathy, fostering long-term partnerships that drive mutual growth and success. Currently working as an Analyst, leveraging deep industry expertise to enhance client protection, operational efficiency, and financial performance.
Overview
2026
2026
years of professional experience
Work History
Universal banker
El Banco De Nuestra Comunidad
Atlanta GA
06 2006 - 08 2011
- Achieved individual sales goals by proactively identifying, marketing, and recommending bank products and services tailored to customer needs.
- Opened new accounts, processed transactions, and performed account maintenance to ensure seamless customer experiences.
- Handled branch servicing duties including vault balancing, cash ordering, and maintenance of automated teller machines.
- Resolved customer inquiries and concerns using problem-solving skills while maintaining a high standard of service.
- Educated customers on account options, digital banking tools, and self-service solutions to enhance financial managemen
Wells Fargo
Personal Banker
Orlando, FL
06 2015 - 06 2024
- Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
- Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
- Receive direction from managers and exercise judgement within defined policies and procedures
- Develop understanding of bank products and services to connect to customers' needs
- Interact with customers to demonstrate care and build relationships
- Provide appropriate options for bank products and services to customer
- Refer customers' financial needs to other bankers and partners as needed
Branch Relationship Banker
PNC Bank
Orlando, FL
07 2024 - 04 2025
- Managed business clients with annual sales of $500K–$2M, providing business deposit accounts, loans, ADP payroll services, and merchant payment solutions.
- Built and strengthened relationships with new and existing businesses through proactive outreach, in-person and phone interactions, and community networking events.
- Conducted needs-based conversations to identify credit, deposit, and payment processing requirements, presenting tailored solutions to support business growth.
- Organized and led community and networking events to foster entrepreneurship, expand business opportunities, and enhance client loyalty.
- Applied product knowledge and procedural expertise to resolve complex situations, educate clients on digital and self-service tools, and ensure compliance with policies, procedures, and regulations.
- Leveraged ecosystem partnerships and centers of influence to acquire, expand, and retain business relationships, driving revenue growth and customer loyalty.
- Managed risk by adhering to all policies, procedures, and controls, demonstrating sound judgment and proactive loss prevention.
- Enhanced the overall customer experience by identifying opportunities to improve financial wellbeing and positioning solutions to meet business needs.
Analyst II
KPMG
Orlando
04 2025 - Current
- Assist in the planning and execution of project tasks, including but not limited to, coordinating meetings, managing project requests, maintaining project deliverable schedules, communicating with relevant stakeholders, and reviewing deliverables for accuracy and proper formatting
- Support the review of data across multiple systems and maintain personal compliance of operational and regulatory risk in support of the following capabilities: enhance due diligence, transaction monitoring, fraud investigations, grants management, validations, PMO, and controls testing
- Maintain knowledge of policies and processes to ensure consistent competency and KPIs are met to include generating AI use cases in efforts to improve quality and productivity
- Handle multiple projects, prioritize competing tasks, and help resolve project issues with the support of the Senior Analyst or above; actively contribute to the culture of the center by assisting other team members and supporting the development of SOPs and training initiatives
- Work flexibly in a centralized, high performing team environment, providing robust support to both internal and external clients to include coordinating with team members and stakeholders located in various geographic locations, utilizing virtual communication tools, and ensuring seamless project delivery.
Education
Computer Science
Interamerican University of Puerto Rico
Accounting
Bank And Commerce Institute
05.2000
Skills
- KYC (Know Your Customer) and AML (Anti-Money Laundering) Compliance
- CTR (Currency Transaction Reports) and Transaction Monitoring
- Risk Assessment and Mitigation
- Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
- Regulatory Compliance (BSA, OFAC
- Loan Processing and Credit Evaluation
- Business Account Opening and Maintenance
- Merchant Payment and ADP Payroll Solutions
- Cash Management and Treasury Services
- Business Development & Expansion Sales Strategies
- Microsoft Excel & Reporting Tools
- AI Ethics, Governance & Risk Management
- Strategic Relationship Building and Networking
- Consultative Selling and Needs-Based Conversations
- Cross-Selling of Banking Products and Financial Solutions
- Community Engagement and Centers of Influence Partnerships
- Client Acquisition, Retention, and Loyalty Programs
Languages
English / Spanish
Timeline
Accounting
Bank And Commerce Institute
Universal banker
El Banco De Nuestra Comunidad
06 2006 - 08 2011
Wells Fargo
Personal Banker
06 2015 - 06 2024
Branch Relationship Banker
PNC Bank
07 2024 - 04 2025
Analyst II
KPMG
04 2025 - Current
Computer Science
Interamerican University of Puerto Rico