Sara Fernandez
Hollywood,FL
Summary
Knowledgeable Workforce Analyst, provides provides problem - solving situations and strong understanding of Business needs. Create positive impact and proficient in strategic planning. Maintain responsibilities in proactive proficiency in data documentation and collaboration with operations team, significantly improving project requirements, comprehensive business research outcomes and enhancing evaluation processes by implementing new data scope methods and analytical tools. Over 9 years of experience in call center agent and analyst role. Confident in ability to adapt in changing environment.
Overview
10
10
years of professional experience
Work History
Workforce Management Analyst
Comcast
Hollywood, FL
01.2024 - Current
- Continuous improvement in analysis to work with other teams.
- Real-time collaborating to enhance any technical issues with staffing management team.
- Delivering innovation to complex cases presentations
- Constantly meet deadlines and performance.
- Conducted comprehensive Qa audits to ensure integrity compliance with regulatory requirements.
- Maintained a consistent communications environment with leadership.
Account Executive
Comcast
Hollywood, FL
05.2015 - 01.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Education
Associate of Arts - Business Administration And Management
Broward College
Davie, FL08-2025
Skills
- Microsoft office suite
- Business analysis
- Forecasting techniques
- Statistical modeling
- Resolving issues
- Data analysis
- Project Management
- Excellent communication
- Highly proficient organized and detail oriented
Timeline
Workforce Management Analyst
Comcast
01.2024 - Current
Account Executive
Comcast
05.2015 - 01.2024
Associate of Arts - Business Administration And Management
Broward College