Sara Fraser
Detroit,MI
Summary
Reliable, personal care professional with a strong work ethic. Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Demonstrates ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. 15+ years experience in customer service and clerical work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
ProMedica
Southfield, MI
06.2024 - Current
- Observe patients and document changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
- Built strong and trusting rapport with clients and loved ones.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Caregiver
Advanced Treatment Centers
Farmington, MI
09.2021 - 08.2024
- Supported bathing, dressing and personal care needs.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Observed patients and document changes in physical, emotional, mental or behavioral condition and injuries.
- Provide accurate analysis and documentation to doctor/nurse in timely manner
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Followed safe lifting and transferring techniques to transport residents.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Maintained clean and well-organized environment for client happiness and safety.
- Consulted with client care team to continually update care plans.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Administered medications, intravenous fluids and other treatments as prescribed by physicians.
Rehabilitation Technician
Aspire Rehabilitation
Troy, MI
09.2017 - 07.2019
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Prepared meals and snacks according to prescribed diets.
- Managed patient transportation and appointment scheduling.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Provided assistance with activities of daily living such as toileting, transfers and ambulation.
- Assisted with ambulation utilizing appropriate gait belts and wheelchairs as needed.
- Documented, logged and secured controlled drugs to properly fill prescriptions and administer medications.
Front Desk/PBX Operator
Detroit Athletic Club
Detroit, MI
02.2016 - 07.2019
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Processed incoming or outgoing mail, packages or deliveries.
- Paged employees over PA system to ensure prompt connection with callers.
- Developed and updated business phone directory to reflect current employees and other changes.
- Alerted staff of emergency information and general announcements using PA system.
- Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Provided training and coaching to new PBX operators.
- Followed up with customers after receiving complaints or feedback about services provided.
- Greeted guests and checked them in and out of the hotel.
- Scheduled space or equipment for special programs, meetings and conferences.
- Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
- Managed inventory of supplies used at the front desk.
Education
High School Diploma -
Oakland Community College
Bloomfield Hills, MISkills
- Verbal and written communication
- Multitasking and organization
- Data entry
- Relationship building
- Problem-solving, critical thinking, and conflict resolution
- Supervision and Leadership
Certification
- CPR & BLS
Timeline
Caregiver
ProMedica
06.2024 - Current
Caregiver
Advanced Treatment Centers
09.2021 - 08.2024
Rehabilitation Technician
Aspire Rehabilitation
09.2017 - 07.2019
Front Desk/PBX Operator
Detroit Athletic Club
02.2016 - 07.2019
High School Diploma -
Oakland Community College