Sara German
Plantation,FL
Summary
Experienced with high-level in-flight service, ensuring utmost comfort and safety for corporate passengers. Utilizes strong communication and problem-solving skills to address passenger needs and resolve issues promptly. Track record of maintaining high standards of professionalism and discretion, contributing to superior travel experience.
Overview
17
17
years of professional experience
Work History
Corporate Flight Attendant
Contracted
Miami, FL
01.2024 - Current
- Manage in-flight inventory control by tracking usage of supplies and reporting shortages to ensure consistent service delivery.
- Conduct pre-flight inspections of cabin supplies to ensure availability of requested amenities and equipment.
- Coordinate with catering services to arrange tailored meal options, accommodating dietary restrictions and preferences for guests.
- Strict confidentiality & passenger privacy
- Flexible schedule & rapid response availability
- On-call / short-notice trip readiness
Flight Attendant
Spirit Airlines
01.2013 - Current
- Maintain compliance with all Federal Aviation Regulations as well as Spirit’s policies and procedures.
- Responsible for the safety and comfort of Guests aboard the aircraft while providing exemplary service.
- Assist Guests by answering any inquiries they may have in addition to aiding Guests with their carry-on items, which may require overhead lifting.
- Check emergency equipment and be aware of hazardous situations in the cabin.
- Demonstrate the use of emergency equipment as required.
- Provide leadership, direction, and assistance during an emergency situation, such as aircraft evacuation, administering first aid to ill or incapacitated Guests, and during incidents such as turbulent flights and delayed flights.
Concierge
Wynn and Encore Hotel and Casino
01.2010 - 01.2013
- Responsible for providing Forbes 5 Star service and be able to proactively anticipate the needs of our Wynn and Encore guests.
- Responsible for maintaining the Wynn standards of service to guests and coworkers at all times while taking great pride and fulfillment from crafting a great guest experience.
- Resolves guest issues within limits of authority and empowerment.
- Exhibit exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events.
- Attend required training classes and incorporates knowledge gained into daily work practices.
Guest Service Representative
Wynn and Encore Hotel and Casino
01.2009 - 01.2010
- Guest Service Representative is responsible for all duties surrounding the Front Desk including checking in/out guests, monitoring front desk phone center, revising in-house reservations, cashiering functions, coordinating guest wishes with concierge.
- Adhere to Wynn Standards/Core values and all policies and procedures.
- Responsible for assisting in creating a smooth operating department by overseeing the cleanliness of office and other shared workspaces.
- Ensuring special projects and cleaning requests are completed and Shift Managers are notified of status.
Education
High School Diploma -
Mojavie High School
01.2006
Skills
- Trilingual (English / Spanish / Some Portuguese)
- Exceptional customer service
- VIP handling
- Quality Assurance
- Conflict Resolution
- Safety Management
- Consumer Interaction
- Situational Awareness
- Reliability and punctuality
- Discreet and confidential
- Strong work ethic
- Teamwork and cooperation
- Customer service
- Adaptability and flexibility
GET IN TOUCH!
- Mobile: (702) 902 - 9277
- Email: Sara.german@icloud.com
- Address: Miami, Florida
Timeline
Corporate Flight Attendant
Contracted
01.2024 - Current
Flight Attendant
Spirit Airlines
01.2013 - Current
Concierge
Wynn and Encore Hotel and Casino
01.2010 - 01.2013
Guest Service Representative
Wynn and Encore Hotel and Casino
01.2009 - 01.2010
High School Diploma -
Mojavie High School