Accomplished customer care professional with a proven track record in the hospitality and airline industries, complemented by extensive experience in reservations call centers. Trilingual capabilities significantly enhance the experiences and safety of customers, guests, and passengers, resulting in increased satisfaction levels. A strong work ethic and reliability shine through in high-pressure situations, consistently delivering exceptional service. Expertise in problem-solving demonstrates adaptability and effective communication across diverse roles, ensuring seamless interactions and resolutions.
Hi, I’m
Rosangela De Azevedo
Cape Coral,FL
Summary
Overview
17
years of professional experience
Work History
Jetblue Airways
Flight Attendant
04.2002 - 11.2012
Job overview
- Being flexible and highly adaptable are necessary skills exercised daily in this position. From schedules, flight cancellations, sudden change of weather, passengers with medical emergencies and emotional difficulties. Always attended and brought them solutions being professional but caring in manner to all 159 passengers, constantly flying 150 hours per month.
- Bilingual in Portuguese and English. Also Conversational Spanish, I handled stressful situations calmly and competently following established protocols while liaising with cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
American Eagle Airlines
Flight Attendant
03.2001 - 03.2002
Job overview
- In this environment where everything changes constantly, I worked exercising adaptability and flexibility in appeasing conflicts of all orders, thinking fast so to bring a solution that pleases all involved, while not faltering with company rules, FAA regulations and Captain determinations.
- I maintained Cabin environment by FAA regulations at all times, not only by conducting Cabin Pre-Flights checks but checking for safety and comfort of all passengers.
- I handled many different Medical Emergencies mid-flight, always in a competent manner. Applying my training since decades before.
Islandia Marriott Hotel
Front Desk Clerk
09.2000 - 02.2001
Job overview
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction. It was very rewarding to me! Working with stressed guests and bringing solutions to them. Always bringing comfort and smile to them.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to high number of incoming calls while multitasking effectively during busy periods.
Macy's Department Store
Retail Sales Person
04.2000 - 08.2000
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
Varig Brazilian Airlines
Reservations Agent
05.1996 - 09.1997
Job overview
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Had the opportunity to avoid cancellation of a flight by using partnership with United Airline on the Newly Formed Alliance. All well over one hundred and fifty passengers traveled back to Brazil without even noticing the problem we went through.
Education
Western University, ArizonaArizona
Associate of Science from Biology
University Overview
although I finished my year with a GPA 4.0, I had to stop studying due to work conflict.
Skills
- Client support
- Reliable and diligent work habits
- Trilingual English, Portuguese and Spanish
- Attentive customer engagement
- Office administration
- Guest relations experience
- Prioritization and scheduling
- Understanding of safety protocols
- Proficient in emergency response procedures
- Cross-cultural understanding
- Effective leadership skills
- Effective interpersonal communication
Timeline
Flight Attendant
Jetblue Airways
04.2002 - 11.2012
Flight Attendant
American Eagle Airlines
03.2001 - 03.2002
Front Desk Clerk
Islandia Marriott Hotel
09.2000 - 02.2001
Retail Sales Person
Macy's Department Store
04.2000 - 08.2000
Reservations Agent
Varig Brazilian Airlines
05.1996 - 09.1997
Western University, Arizona
Associate of Science from Biology