Sara Golden
Quakertown,PA
Summary
Dedicated and compassionate case manager offering demonstrated success in team leadership, problem-solving and customer service. Well-organized and resourceful with excellent verbal and written communication skills.
Overview
23
23
years of professional experience
Work History
Assessor (Virtual)
Acentra Health
McLean , VA
02.2024 - 05.2024
- Conducted interviews and assessments with clients and support team to determine individual support needs and eligibility for services.
- Collaborated with interdisciplinary teams to ensure that all client assessments were completed accurately and timely.
- Ensured timely completion of assessments according to agency guidelines.
- Maintained accurate records of all assessment activities including test results, diagnosis, and treatment recommendations.
- Performed quality assurance reviews on completed assessments prior to submission.
- Ensured compliance with applicable standards, guidelines and ethical principles governing assessments.
Supports Coordinator
St. Luke's Penn Foundation
Sellersville , PA
09.2001 - 02.2024
- Managed a caseload of 35-45 individuals at any given time.
- Conducted regular monitoring to ensure clients' health and safety.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Served as a liaison between clients, families, caregivers and service providers.
- Created individualized service plans that addressed each client's unique needs and goals and revised service plans as needed.
- Maintained accurate billing records and documented services provided using electronic database system.
- Assisted clients in locating resources and securing funding when needed.
- Managed budget for client's services and assured service costs were within the allowable budget cap.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
Residential Instructor
St. Luke's Penn Foundation
Sellersville , PA
08.2004 - 02.2015
- Supervised medication administration according to established protocols.
- Provided emotional support and crisis intervention when necessary by utilizing de-escalation techniques.
- Supported clients in performing daily activities according to individualized rehabilitation plan.
- Ensured proper documentation was completed accurately and timely.
Education
Bachelor of Arts - Liberal Arts And English
Nyack College
Nyack, New York06-1996
Skills
- Team Management
- Communication
- Organization
- Utilization review
- Regulatory Compliance
- Client Advocacy
- Records Management
- Conflict Resolution
- Client Needs Assessment
- Resource Navigation
Timeline
Assessor (Virtual)
Acentra Health
02.2024 - 05.2024
Residential Instructor
St. Luke's Penn Foundation
08.2004 - 02.2015
Supports Coordinator
St. Luke's Penn Foundation
09.2001 - 02.2024
Bachelor of Arts - Liberal Arts And English
Nyack College
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