Megan sifuentes
Springdale,AR
Summary
Dedicated Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
DEPUTY ASSESSOR
WASHINGTON COUNTY ASSESSOR OFFICE
07.2024 - Current
- Provided excellent customer service by promptly addressing taxpayer inquiries and concerns regarding assessments.
- Maintained up-to-date records on property data, enabling accurate tax calculations for constituents.
- Ensured compliance with state regulations and guidelines through diligent review of assessment processes and documentation.
Account Manager
Jorja Trading Inc
01.2004 - 04.2024
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Worked as a field representative. Visiting non paying customers.
- Managed scheduling, payroll, trained new employees. Made sure new hire paperwork was in order.
- Invoiced and paid business.
- Managed notes purchased from other companies. Assured we received correct amounts of payments.
- Managed rentals. Including rent payments, maintenance, paying employees.
- Sales manager. Assured we met monthly sales and collection goals.
- Resolved customer complaints in a timely manner.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Provided training and guidance to new Account Managers.
- Renewed existing accounts by cementing trusting relationships with customers.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Assisted in the preparation of monthly financial statements and reports.
- Answered questions from customers regarding their billing or payment status.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Assisted with payroll processing by entering employee hours into the system.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Provided support to upper management with special projects related to finance or accounting processes.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Received and recorded cash, checks and transfers.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Cassville High School
Cassville, MO05-2000
Skills
- Account Servicing
- Vendor Relations
- Client Relationship Management
- Schedule Management
- Issue Research
- Refund Processing
- Caller Assistance
- Payment Collection
- Strong Interpersonal Skills
- Account Management
- Claims Evaluation
- Problem-Solving
- Payment Processing
- Eligibility Determination
- Contract Negotiation
- Preparing Contracts
- Team Training
- Team management
- Property assessment
- Records maintenance
- Analytical reasoning
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking ability
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Decision-making
- Self motivation
- Interpersonal skills
- Analytical thinking
- Risk assessment
- Team leadership
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Shift scheduling
- Policy implementation
- Conflict resolution
- Workforce management
- Coaching and mentoring
- Work prioritization
Languages
Spanish
Native or Bilingual
Timeline
DEPUTY ASSESSOR
WASHINGTON COUNTY ASSESSOR OFFICE
07.2024 - Current
Account Manager
Jorja Trading Inc
01.2004 - 04.2024
High School Diploma -
Cassville High School
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