DIANA RENDON
Springdale,AR
Summary
Developed skills in customer service and technical precision in clinical setting, seeking to transition into new field. Experienced in providing tailored solutions and attention to detail, ensuring customer satisfaction. Ready to leverage analytical and interpersonal skills in different professional environment.
Overview
11
11
years of professional experience
Work History
Optician
Davis Eye Associates
08.2024 - Current
- Conducted vision tests using automated equipment to ensure accurate prescriptions.
- Assisted patients with frame selection and fitting, ensuring optimal comfort and appearance.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Managed inventory of eyewear products, ensuring availability of popular styles and brands.
- Collaborated with ophthalmologists to coordinate patient care and follow-up appointments.
- Maintained a clean and organized work environment in compliance with health standards.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Supported team members in training initiatives to improve overall service delivery.
Optician
Advanced Family Eye Care
05.2023 - 08.2024
- Assisted patients with frame selection to enhance visual comfort and style.
- Educated patients on proper lens care and maintenance for optimal performance.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Conducted vision tests using automated equipment to ensure accurate prescriptions.
Technician
Owens Optometry and Optical
08.2014 - 08.2023
- Assisted optometrists with patient examinations and visual testing procedures.
- Conducted preliminary tests, documenting results for accurate diagnosis and treatment plans.
- Trained new staff on operational procedures and equipment usage to enhance team performance.
- Oversaw inventory management of optical supplies, ensuring availability and reducing waste through efficient ordering practices.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Collaborated with optometry staff to reach individual and team goals.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Education
High School Diploma -
Springdale High School
Springdale, AR05-2001
Skills
- Customer service
- Insurance verification
- Optical measurements
- Optical dispensing
- Computer skills
- Insurance billing
- Visual acuity testing
- Eyeglass repair
- Pupillary distance measurement
- Contact lens fitting
- Visual field testing
- Paperwork management
- Medication administration
- Appointment scheduling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Optician
Davis Eye Associates
08.2024 - Current
Optician
Advanced Family Eye Care
05.2023 - 08.2024
Technician
Owens Optometry and Optical
08.2014 - 08.2023
High School Diploma -
Springdale High School