Sara Gorecki
Spencerport,NY
Summary
Conscientious manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
8
8
years of professional experience
Work History
Director of Northeast Operations
Labtran Logistics
St. Louis, MO
06.2020 - 01.2022
- Manage staffing as well as staff for 7 states, work with various labs for COVID PCR testing
- Site establishment and scheduling
- Billing, hiring, firing, interviewing
- Payroll.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked flexible hours across night, weekend and holiday shifts
- Developed team communications and information for meetings
- Conducted research, gathered information from multiple sources and presented results
- Used Microsoft Word and other software tools to create documents and other communications
- Drove operational improvements which resulted in savings and improved profit margins
- Developed and maintained courteous and effective working relationships
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in team-building activities to enhance working relationships
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Led projects and analyzed data to identify opportunities for improvement
Entry Operator
HP Hood
Batavia, NY
10.2018 - 04.2020
- Entry Operations receipt of incoming product for packaging
- Inspection, line placement Machine
- Operator in various departments flexing when needed
- Adhere to GMP
- Collaborated with team members to achieve target results
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Inspected final products to assess compliance with quality standards and established tolerances
- Supported production needs by performing routine tasks using standard procedures and equipment
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Used hand trucks and forklifts to load, unload and transport items
- Used equipment properly to avoid workplace hazards or injuries
- Maintained machinery to prevent overloads and avoid malfunctions
- Loaded supplies into machines by hand or by hoist
- Inspected final products for defects and flaws using proper QA procedures
- Monitored machinery to identify concerns, make corrections or report complex problems
Scheduler
Rochester Regional Health
Rochester, NY
01.2018 - 11.2018
- Central scheduling for West region of Monroe county medical offices affiliated with RRH
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Line Lead/Machine Operator
UNITHER PHARMACEUTICALS
Rochester, NY
01.2018 - 08.2018
- All aspects of start to end of batch of controlled tablets or capsules
- Verification of all required documentation and set up for run
- Verify all materials (shippers, inserts, labels, bottles, tabs or capsule name and lot were correct
- Obtain serialization numbers for designated run
- Perform regular checks and verify Internal Audit (QC) checks when performed
- Close batch, close documentation, do final verification of all IA documentation.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Safely operated production and manufacturing systems to avoid accidents and mishaps.
- Monitored product quality to achieve superior quality reputation.
- Made sure that products were produced on time and are of good quality.
- Adjusted machines to increase productivity for runs.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency
- Examined incoming materials and compared to documentation for accuracy and quality
Apheresis Scheduling/ Plasma Specialty Collections
American Red Cross
West Henrietta, NY
10.2016 - 11.2017
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Conducted research, gathered information from multiple sources and presented results.
Customer Service Team Lead
ABVI-Goodwill of the Finger Lakes
Rochester, NY
01.2016 - 03.2017
- Manage all departments, open and close retail store as Manager-on-duty
- Cash handling, provide excellent customer service while supporting staff on shift
- Resolve customer concerns assist staff with communication to facilitate healthy work environment
- Designated OSHA Representative for work site.
- Resolved customer service issues using company processes and policies and provided updates to customers
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Greeted customers and listened closely to problems described to determine solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Youth Care Worker
Orleans County
Albion, NY
03.2006 - 04.2007
- Work within Cluster Home Program assisting Foster Care families with youth placed in cluster home setting
- Document daily activities, progress, behavior concerns to CPS Worker assigned to Cluster Home Program
- Transport youth to Probation, Court, all appointments, home visits and any other destination necessary while in care
- Attend all required trainings as assigned; adhere to all confidentiality provisions according to HIPAA.
- Completed clear and concise documentation of youth behavior and actions
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
- Attended treatment team meetings to discuss youth's mental and behavioral progress
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources
Education
Bachelor of Science - Health Science/Health Care Administration
STATE UNIVERSITY of NY
Brockport, NYAssociate of Arts - Humanities
Monroe Community College
Rochester, NYBachelor's - Policy and Administration
SUNY Empire State College
Saratoga Springs, NYSkills
Data management (2 years)undefined
Timeline
Director of Northeast Operations
Labtran Logistics
06.2020 - 01.2022
Entry Operator
HP Hood
10.2018 - 04.2020
Scheduler
Rochester Regional Health
01.2018 - 11.2018
Line Lead/Machine Operator
UNITHER PHARMACEUTICALS
01.2018 - 08.2018
Apheresis Scheduling/ Plasma Specialty Collections
American Red Cross
10.2016 - 11.2017
Customer Service Team Lead
ABVI-Goodwill of the Finger Lakes
01.2016 - 03.2017
Youth Care Worker
Orleans County
03.2006 - 04.2007
Bachelor of Science - Health Science/Health Care Administration
STATE UNIVERSITY of NY
Associate of Arts - Humanities
Monroe Community College
Bachelor's - Policy and Administration
SUNY Empire State College
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