Sara Gorecki
Spencerport,NY
Summary
Conscientious manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
8
8
years of professional experience
Work History
Director of Northeast Operations
Labtran Logistics
St. Louis, MO
06.2020 - 01.2022
- Manage staffing as well as staff for 7 states, work with various labs for COVID PCR testing
- Site establishment and scheduling
- Billing, hiring, firing, interviewing
- Payroll.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked flexible hours across night, weekend and holiday shifts
- Developed team communications and information for meetings
- Conducted research, gathered information from multiple sources and presented results
- Used Microsoft Word and other software tools to create documents and other communications
- Drove operational improvements which resulted in savings and improved profit margins
- Developed and maintained courteous and effective working relationships
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in team-building activities to enhance working relationships
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Led projects and analyzed data to identify opportunities for improvement
Entry Operator
HP Hood
Batavia, NY
10.2018 - 04.2020
- Entry Operations receipt of incoming product for packaging
- Inspection, line placement Machine
- Operator in various departments flexing when needed
- Adhere to GMP
- Collaborated with team members to achieve target results
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Inspected final products to assess compliance with quality standards and established tolerances
- Supported production needs by performing routine tasks using standard procedures and equipment
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Used hand trucks and forklifts to load, unload and transport items
- Used equipment properly to avoid workplace hazards or injuries
- Maintained machinery to prevent overloads and avoid malfunctions
- Loaded supplies into machines by hand or by hoist
- Inspected final products for defects and flaws using proper QA procedures
- Monitored machinery to identify concerns, make corrections or report complex problems
Scheduler
Rochester Regional Health
Rochester, NY
01.2018 - 11.2018
- Central scheduling for West region of Monroe county medical offices affiliated with RRH
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Line Lead/Machine Operator
UNITHER PHARMACEUTICALS
Rochester, NY
01.2018 - 08.2018
- All aspects of start to end of batch of controlled tablets or capsules
- Verification of all required documentation and set up for run
- Verify all materials (shippers, inserts, labels, bottles, tabs or capsule name and lot were correct
- Obtain serialization numbers for designated run
- Perform regular checks and verify Internal Audit (QC) checks when performed
- Close batch, close documentation, do final verification of all IA documentation.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Safely operated production and manufacturing systems to avoid accidents and mishaps.
- Monitored product quality to achieve superior quality reputation.
- Made sure that products were produced on time and are of good quality.
- Adjusted machines to increase productivity for runs.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency
- Examined incoming materials and compared to documentation for accuracy and quality
Apheresis Scheduling/ Plasma Specialty Collections
American Red Cross
West Henrietta, NY
10.2016 - 11.2017
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Conducted research, gathered information from multiple sources and presented results.
Customer Service Team Lead
ABVI-Goodwill of the Finger Lakes
Rochester, NY
01.2016 - 03.2017
- Manage all departments, open and close retail store as Manager-on-duty
- Cash handling, provide excellent customer service while supporting staff on shift
- Resolve customer concerns assist staff with communication to facilitate healthy work environment
- Designated OSHA Representative for work site.
- Resolved customer service issues using company processes and policies and provided updates to customers
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Greeted customers and listened closely to problems described to determine solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Youth Care Worker
Orleans County
Albion, NY
03.2006 - 04.2007
- Work within Cluster Home Program assisting Foster Care families with youth placed in cluster home setting
- Document daily activities, progress, behavior concerns to CPS Worker assigned to Cluster Home Program
- Transport youth to Probation, Court, all appointments, home visits and any other destination necessary while in care
- Attend all required trainings as assigned; adhere to all confidentiality provisions according to HIPAA.
- Completed clear and concise documentation of youth behavior and actions
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
- Attended treatment team meetings to discuss youth's mental and behavioral progress
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources
Education
Bachelor of Science - Health Science/Health Care Administration
STATE UNIVERSITY of NY
Brockport, NYAssociate of Arts - Humanities
Monroe Community College
Rochester, NYBachelor's - Policy and Administration
SUNY Empire State College
Saratoga Springs, NYSkills
Data management (2 years)HIPAAProgram ManagementInternal AuditsConflict ManagementRecruitingStore Management ExperienceQuality InspectionMicrosoft WordCustomer serviceMicrosoft OfficeStrong verbal communication Conflict resolutionData management
Complaint resolution
Timeline
Director of Northeast Operations
Labtran Logistics
06.2020 - 01.2022
Entry Operator
HP Hood
10.2018 - 04.2020
Scheduler
Rochester Regional Health
01.2018 - 11.2018
Line Lead/Machine Operator
UNITHER PHARMACEUTICALS
01.2018 - 08.2018
Apheresis Scheduling/ Plasma Specialty Collections
American Red Cross
10.2016 - 11.2017
Customer Service Team Lead
ABVI-Goodwill of the Finger Lakes
01.2016 - 03.2017
Youth Care Worker
Orleans County
03.2006 - 04.2007
Bachelor of Science - Health Science/Health Care Administration
STATE UNIVERSITY of NY
Associate of Arts - Humanities
Monroe Community College
Bachelor's - Policy and Administration
SUNY Empire State College