SARA GRAESER
LEVITTOWN,US
Summary
Years of experience in handling customer confidentiality information. Scheduling appointments, resolving issues. Managing billing tasks, ensuring data accuracy, and resolving discrepancies efficiently. Demonstrates strong skills in processing, database management, and customer service, contributing to financial integrity and improved efficiency. Committed to enhancing billing processes through teamwork and meticulous attention to detail, aspiring to drive further operational improvements. Extremely hard working, willing to ask questions and learn new skills
Overview
10
10
years of professional experience
Work History
Builders desk
Waste Managment
Levittown, Pa
05.2025 - Current
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Collaborated with sales team to meet and exceed group targets through strategic efforts.
- Identified and pursued new sales opportunities by following up on inbound leads.
- Cultivated relationships with clients to understand their needs and preferences.
- Negotiated contracts and pricing agreements with key accounts successfully.
- Managed customer inquiries and resolved issues promptly and professionally.
BILLING CLERK
Waste Managment
Newtown, US
05.2023 - Current
- Managed billing tasks, ensuring data accuracy and efficiently resolved discrepancies.
- Enhanced database accuracy by verifying and correcting billing data, supporting reliable invoicing.
- Collaborated with team to streamline billing processes, improving overall workflow efficiency.
- Enhance database accuracy by verifying and correcting billing data.
- Collaborate with team to streamline billing processes for improved efficiency.
DATA ANALYST
Reed Tech
Levittown, US
05.2020 - 04.2023
- Analyzed complex datasets to enhance business efficiency, resulting in improved operational workflows.
- Identified trends in data to support strategic decision-making processes.
- Identified data trends to inform strategic decision-making and guide business initiatives.
- Implemented rigorous data quality controls, ensuring the accuracy and reliability of critical information used in high-stakes business decisions.
- Streamlined data management processes, reducing time-to-insight and facilitating quicker responses to market trends.
- Managed extensive databases, ensuring timely data access for key stakeholders.
CLIENT RELATIONS SPECIALIST
Pro Title Usa
Levittown, US
02.2018 - 05.2020
- Documented call details and solutions in database, improving clarity and facilitating follow-up actions.
- Streamlined client communication processes, enhancing response times and satisfaction rates.
- Streamlined client communication processes, reducing response times and increasing client satisfaction.
- Developed and implemented new client engagement strategies, resulting in improved retention rates.
- Coordinated with internal teams to deliver comprehensive solutions.
- Developed and implemented client engagement strategies, boosting retention through tailored interactions.
- Documented call details and solutions in database, enhancing client satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Best Choice Plumbing
Philadelphia, US
01.2016 - 02.2018
- Handled high-pressure scenarios to increase customer satisfaction and loyalty.
- Addressed client issues empathetically to encourage repeat business.
- Addressed client issues empathetically, enhancing repeat business.
- Maintained professionalism in conflict resolution, improving customer retention.
- Developed and implemented new conflict resolution strategies, leading to a notable decrease in escalated complaints.
- Developed and implemented conflict resolution strategies that decreased escalated complaints.
- Meticulously documented customer interactions, identifying trends to proactively address recurring issues and improve service delivery.
Education
HIGH SCHOOL DIPLOMA -
Neshaminy High School
Langhorne, PASkills
- Construction Documentation
- Account Management
- Customer relationship management
- Invoice Processing
- Data entry
- Account Reconciliation
- Project Management Tools
- Spreadsheet Management
- Microsoft applications
- CRM Programs
- Scheduling
- Customer Service
References
- Chelsea Shaup, VISN 4 - Call Center AMSA, 570-233-7772
- Pamela Shaup, Human Resources LR/ER Wilkes-Barre VAMC, 570-225-8877
- Calvin Taylor, P.A Lottery/Scientific Games, +1 (484) 685-6685
Timeline
Builders desk
Waste Managment
05.2025 - Current
BILLING CLERK
Waste Managment
05.2023 - Current
DATA ANALYST
Reed Tech
05.2020 - 04.2023
CLIENT RELATIONS SPECIALIST
Pro Title Usa
02.2018 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
Best Choice Plumbing
01.2016 - 02.2018
HIGH SCHOOL DIPLOMA -
Neshaminy High School