Summary
Overview
Work History
Education
Skills
Timeline
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SARA GUERRA

Gainesville,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Operations Manager

Excalibur Homes
01.2024 - Current
  • Oversee the eviction process for delinquent tenants. Managed end to end eviction filings and ensuring adherence to the legal eviction process across three states. Experienced in coordinating with legal teams and the Sheriff's office to facilitate smooth eviction proceeding.
  • Manage utility service operations, including the coordination of connections and disconnection for tenant move ins and move outs, and reducing service interruptions in-between move in and move out transition.
  • Oversee inspection protocols for a portfolio of 1,200 residential properties. Adept at developing and maintaining inspections schedules, coordinating with maintenance teams and inspectors to ensure properties meet quality standards. Develop and implement an inspection checklist system to streamline the inspections process and ensure thoroughness and consistency across all the properties.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Evictions and Utility Manager

Excalibur Homes
11.2022 - 12.2023
  • Dedicated Utility and Eviction Manager with a proven track record of effectively leading a team of 13 associates to ensure seamless utility management and eviction processes
  • Known for conducting regular one-on-one sessions, weekly huddles, and bi-weekly check-ins to provide continuous support and coaching to associates
  • Actively participates in monthly leadership meetings to align departmental strategies with organizational goals
  • Proficient in managing utility activation and deactivation procedures in coordination with tenant move-ins/move-outs
  • Maintained accurate records of all eviction cases to provide hedgefunds and individual owners weekly updates on active court cases.
  • Implemented a case tracking system that improved organization within the department and streamlined workload distribution.

Sr. Bookkeeper

Excalibur Homes
11.2018 - 11.2022
  • Proficient in posting rental payments accurately and in a timely manner, utilizing property management software and accounting systems to track tenant accounts and update payment records,
  • Experienced in processing bank deposits , and reconciling accounts. Skilled in handling NSF payments, and communicating with tenants regarding their outstanding balances.
  • Knowledgeable in managing move in and move out paperwork, including lease agreements, and security deposit processing,
  • Strong organizational skills , with the ability to prioritize tasks, meet deadlines, and maintain accurate documentation.

Payroll Specialist

Jackson Healthcare
01.2017 - 11.2018
  • Manage payroll operations for over 50 medical professionals, ensuring accurate and timely processing of salaries, bonuses and deductions.
  • Review timesheets and consult with department managers to ensure accurate payroll data.
  • Resolve payroll discrepancies and provide payroll information by answering medical professionals questions and requests.

Assistant Property Manager

Excalibur Homes
01.2015 - 01.2017
  • Proficient in drafting and finalizing lease agreements.
  • Experienced in sending out lease renewal notices, coordinating lease extensions, and negotiating rental terms.
  • Skilled in handling minor maintenance issue calls, and dispatching maintenance personnel, and following up with tenants to ensure timely resolution and satisfaction.
  • Knowledgeable in mailing out HOA violations, documenting violations, coordinating with HOA management, and guiding tenants through the resolution process to uphold community standards and compliance.

AP Specialist

Excalibur Homes
02.2013 - 01.2015
  • Proficient in handling high volume of invoices and maintaining accurate accounts payable records
  • Managed invoice discrepancies for timely resolution, improving vendor relationships and ensuring accurate financial reporting.


  • Effective communicator with the ability to collaborate with vendors and internal teams to resolve discrepancies and ensure timely payments.

Education

High School Diploma -

American School - Lansing, IL
05.2005

Skills

  • Proficiency in Property Management Software

    • Rent Manager, Optimoroute, AvidXChange, Aptly, ZInspector, Property Meld)

  • Utility Management
  • Team Leadership
  • Documentation and Reporting
  • Payroll Management
  • Attention to Detail
  • Data Reconciliation
  • Invoice Processing
  • Time Management
  • Staff Management

Timeline

Operations Manager

Excalibur Homes
01.2024 - Current

Evictions and Utility Manager

Excalibur Homes
11.2022 - 12.2023

Sr. Bookkeeper

Excalibur Homes
11.2018 - 11.2022

Payroll Specialist

Jackson Healthcare
01.2017 - 11.2018

Assistant Property Manager

Excalibur Homes
01.2015 - 01.2017

AP Specialist

Excalibur Homes
02.2013 - 01.2015

High School Diploma -

American School - Lansing, IL

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SARA GUERRA