Sara Guppy
Queen Creek
Summary
Server with over ten years of expertise in customer service and operations, excelling in enhancing guest experiences and fostering client relationships in upscale dining. Demonstrates proficiency in scheduling, team leadership, and process improvement, contributing to operational efficiency and revenue growth. Passionate about delivering exceptional service and eager to leverage skills in innovative restaurant management strategies.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/ OFFICE MANAGER
Charisma Nail Innovations LLC
01.2020 - Current
- Directed front-office operations, including scheduling, order processing, and vendor communication to ensure on-time deliveries.
- Managed basic invoicing and billing for international clients, including tracking payments and reconciling incoming funds with corresponding orders.
- Supported international sales operations, contributing to revenue growth through accurate order management and customer follow-up.
- Revamped office workflows to boost productivity and enhance communication.
SERVER/Restaurant Floor Manager
El Patron-Mexican Cantina
01.2016 - 01.2020
- Served as primary customer liaison, handling inquiries, resolving issues, and strengthening long-term client relationships.
- Supervised, trained, and mentored new staff members, promoting a positive, service-driven workplace culture.
- Facilitated front-of-house operations, contributing to revenue growth through accurate order management and customer follow-up.
- Enhanced POS systems to improve efficiency, organization, and response times.
SERVER
Rustico – Italian Fine Dining
01.2014 - 01.2016
- Delivered attentive, personalized service in a fine-dining environment, enhancing the guest experience.
- Developed knowledge of Italian cuisine and wine pairings, strengthening trust and satisfaction.
- Cultivated repeat business through service excellence, helping increase returning guest visits by 20%.
- Supported event coordination for private dining and special functions.
SERVER/ RESTAURANT MANAGER
Dillon’s Irish Pub
01.2011 - 01.2014
- Oversaw all front-of-house operations in a high-volume restaurant, managing 20+ team members per shift.
- Recruited, hired, and trained staff, reducing turnover and creating a motivated, customer-first culture.
- Recognized for successful performance in busser, hostess, and server roles that led to a management promotion to showcase guest satisfaction and guest relations through demonstrated leadership.
- Designed and maintained schedules, balanced labor costs, and ensured adequate coverage during peak hours.
- Handled customer concerns and resolved conflicts quickly, protecting guest satisfaction and brand reputation.
- Coordinated with suppliers and vendors to maintain inventory and smooth daily operations.
- Increased efficiency and service speed through process improvements and team coaching.
Education
Nursing Requirements
Pima Community College
Real Estate Salesperson Pre-Licensing Course
Hogan School of Real Estate
Skills
- Upscale dining
- Team Leadership
- Staff Training
- Office Management
- Operations Management
- Invoicing
- Billing Support
- Conflict Resolution
- Problem Solving
- Scheduling
- Workflow Oversight
- Payment Tracking
- Order Processing
- Process Improvement
- Efficiency
- Table service excellence
- Multitasking
- High volume service
- Fine dining etiquette
Timeline
CUSTOMER SERVICE REPRESENTATIVE/ OFFICE MANAGER
Charisma Nail Innovations LLC
01.2020 - Current
SERVER/Restaurant Floor Manager
El Patron-Mexican Cantina
01.2016 - 01.2020
SERVER
Rustico – Italian Fine Dining
01.2014 - 01.2016
SERVER/ RESTAURANT MANAGER
Dillon’s Irish Pub
01.2011 - 01.2014
Real Estate Salesperson Pre-Licensing Course
Hogan School of Real Estate
Nursing Requirements
Pima Community College
ADDITIONAL INFORMATION
- LICENSED REAL ESTATE SALESPERSON
- State of Arizona
- Active License | Arizona Department of Real Estate | License #: SA702871000 | exp- 06/30/2026
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