Sara Hamdy
Orlando,Florida
Summary
Results-driven and highly motivated Food and Beverage Specialist with over 10 years of experience in the hospitality industry. Skilled in enhancing productivity, improving operational efficiency, and maintaining strong organizational systems. Adept at multitasking, thriving under pressure, and staying detail-oriented in fast-paced environments. Proficient in Microsoft Office Suite and Office Administration, with a proven ability to adapt to diverse situations and deliver exceptional service
Overview
10
10
years of professional experience
Work History
Food and Beverage Specialist
Universal Orlando Resorts
08.2022 - Current
- Create and maintain food and beverage signage throughout the resort
- Improve pricing accuracy by consistently tracking and updating signage to reflect price changes across all Food and Beverage items
- Use Purchase Manager to submit and manage purchase requests
- Finalize invoices in SAP
- Investigate vendor payment discrepancies and resolve invoice concerns
- Collaborate with venues to ensure signage orders stay within their allocated non-labor budgets
- Coordinate with third-party vendors on numerous signage requests
- Partner with multiple departments for signage creation and completion
- Maintain digital and print menu boards for every food and beverage location
- Coordinate with DEEL Media daily on digital menu board issues and service requests
- Participate in Universal marquee events with sign creation and distribution
- Collaborate with the nutritionist on menu allergy information and labeling
- Work closely with Universal Creative on upholding creative standards and communicating venue needs
Assistant Restaurant Manager
Universal Studios Florida
12.2019 - 08.2022
- Supervised the daily operations of a venue within the park
- Oversaw team member schedules to ensure the venue adhered to the budgeted labor hours
- Responsible for high standards of efficiency, cleanliness, sanitation, and training
- Analyzed daily sales figures and developed strategies to increase sales
- Assisted assistant general manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels
- Directed and oversaw the workflow of both FOH and BOH staff, and resolved guest situations
- Accountable for all facets of service, production, quality, and controls during the day-to-day operation
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
TEAM CAPTAIN
Universal Studios Florida
12.2014 - 12.2019
- Assisted with opening and closing locations every day
- Gave team members a starting register and cash them out
- Trained new hires
- Supported team members and gave recognition when needed
- Assisted in our venue's guest service incentives and implemented ideas to help improve the guest experience
- Responsible for upholding Universal food and safety policies and procedures as well as maintaining a clean and sanitized workspace
- Upheld Universal's standards of customer service in a fast-paced environment and ensured that all guests were satisfied
- Responsible for handling issues with clients regarding services.
Education
Master of Science - Hospitality and Tourism Management
University of Central Florida
05.2023
Bachelor of Arts - Communications, Journalism Studies
University of Central Florida
05.2017
Skills
- Time Management
- Organization
- Microsoft Office Suite
- Detail Oriented
- Purchase Manager
- Fluent in Arabic
Timeline
Food and Beverage Specialist
Universal Orlando Resorts
08.2022 - Current
Assistant Restaurant Manager
Universal Studios Florida
12.2019 - 08.2022
TEAM CAPTAIN
Universal Studios Florida
12.2014 - 12.2019
Master of Science - Hospitality and Tourism Management
University of Central Florida
Bachelor of Arts - Communications, Journalism Studies
University of Central Florida
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