Sara Hankins
Grand Rapids,MI
Summary
Dynamic and dependable professional with a proven track record at McDonald’s, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective complaint resolution and training new staff. Fluent in Spanish, I bring strong problem-solving skills and a commitment to maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
McDonald’s
Standale, MI
10.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline operations and improve order accuracy.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Adapted quickly to changing priorities during peak hours, enhancing team performance and service speed.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Bakery Assistant
Farmhaus Farms
Grand Rapids, MI
08.2024 - 10.2024
- Assisted in preparation of baked goods, ensuring adherence to quality and safety standards.
- Operated baking equipment efficiently, maintaining cleanliness and organization in the kitchen area.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Monitored inventory levels of ingredients, notifying management of stock shortages in a timely manner.
- Supported customer service by packaging products attractively and addressing customer inquiries promptly.
- Implemented best practices for food handling, contributing to overall hygiene and safety compliance.
- Participated in training new staff on operational procedures and equipment usage effectively.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Decorated baked goods and designed visually appealing displays of finished products.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
Campground Team Lead
Chinook Campground
Grant, MI
05.2023 - 10.2024
- Supervised campground operations, ensuring safety and cleanliness standards were consistently met.
- Trained and mentored staff on customer service best practices, improving guest satisfaction scores.
- Coordinated daily scheduling for team members to optimize workflow and resource allocation.
- Assisted in office management, booking new clients and answering calls.
- Provided customer service at the campground restaurant, including food and retail sales, deliveries to campsites, cashiering, cleaning, and maintaining efficiency in a fast-paced environment.
Market Assistant
Moelker’s Orchard
Grand Rapids, MI
09.2022 - 12.2022
- Assisted in market research to identify consumer trends and preferences.
- Assisted cleaning and maintenance
- Cashier and Register
- Customer Service
Education
Psychology
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Grandville High School
Grandville, MI05.2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Leadership qualities
- Goal setting and achievement
- Training and mentoring
- Complaint resolution
- FLUENT IN SPANISH
- Equipment maintenance
- Willingness to learn
- Adaptability and flexibility
- POS systems
- Advanced Spanish ability
- Dependability and reliability
- Multitasking
Certification
• Michigan Seal of Biliteracy
• Employee of the Month
• Work Keys Certification
• CPR training
Languages
Spanish
Full Professional
References
Bonnie Moelker
Employer
Moelkers Orchard
9265 Kenowa Ave SW, Grand Rapids, MI
616-437-6347
bjmoelker@gmail.com
Nick & Melissa Friske
Employer
Chinook Campground
5471 W 112th St. Grant, MI 49327
231-834-7505
Sabrina Bentley
Manager
McDonald’s
4315 Lake Michigan Dr, Walker, MI 49534
(706) 502-5039
Timeline
Team Member
McDonald’s
10.2024 - Current
Bakery Assistant
Farmhaus Farms
08.2024 - 10.2024
Campground Team Lead
Chinook Campground
05.2023 - 10.2024
Market Assistant
Moelker’s Orchard
09.2022 - 12.2022
Psychology
Grand Rapids Community College
High School Diploma -
Grandville High School