Sara Hannon
South Daytona,FL
Summary
Motivated Detail-Oriented Professional specializing in property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Managing Co-Owner
Wall Automotive Group, Inc
06.2021 - Current
- Trained and guided 60+ team members to maintain high productivity and performance metrics.
- Fleet Vehicle Manager for 5 Locations
- Resolved customer service issues with timely and professional resolutions
- Interacted well with customers to build connections and nurture relationships
Claims Adjuster
Nationwide Insurance
10.1995 - 06.2021
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Created detailed assessments of damages to property and vehicles
- Used CCC1 and Xactimate to calculate damages and claim values.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Evaluated insurance policies and analyzed damages to determine coverage
Education
Bachelor of Science - Marketing
Florida State University
Tallahassee, FL05.1995
Skills
- Analytical Thinking/Complex Problem Solving
- Claims Investigation/Evaluations
- Insurance Claims Management
- Report/Document Preparation
- Communication/Interpersonal Relationships
- Training/Coaching/Mentoring
- Leadership/Time Management
- Transferable Computer Skills/Agile/Adaptable
- TEAM/Cross Functional Collaboration
Certification
- Active 0620 Adjuster - All Lines Florida License (A110296)
- Active I-Car Platinum III for Auto Adjusters (263034)
- CCC1 & Mitchell Auto Estimating
- Xactimate Property Estimating
Timeline
Managing Co-Owner
Wall Automotive Group, Inc
06.2021 - Current
Claims Adjuster
Nationwide Insurance
10.1995 - 06.2021
Bachelor of Science - Marketing
Florida State University
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