Jennifer Retsch
Summary
An aspiring Claims Adjuster that is highly motivated, detail-oriented, self motivated, passionate, analytical, and an excellent problem solver with a natural passion for providing exceptional customer service and extensive experience with building rapport and handling customer conflicts. Fast learner and will be committed to continuous growth through learning and getting as much training as possible. Very eager to start a career in the insurance claims industry.
Overview
19
19
years of professional experience
Work History
Managing Co-Owner
Lakeside Landscaping & Services
10.2022 - Current
- Manage 3-5 employees
- Oversee business operations, finances, accounting, payroll, budgeting, taxes, and payment accounts
- Maintain long-term relationships with clients
- Resolve customer service issues
- Designed website, social media pages, logo, business cards, and flyers
- Schedules daily routes to ensure efficiency
- Schedules appointments with new customers
- Marketing
- Occasionally work in field when needed
- Write estimates for services and negotiate prices
Owner/Operator
TwentyOne Willow
01.2020 - Current
- Established reselling company from ground up
- Manage day-to-day business operations such as listings, marketing, inventory, supplies, and market/trend analysis
- Consult with customers and maintain open lines of communication to insure complete satisfaction
- Handles all purchasing of inventory
- Packaging and shipping approximately 10-20 orders per day
- Finances, budgets, P&L reports, taxes, and bookkeeping
Barber
Northwest Barber Shop
04.2016 - 01.2020
- Independent contractor
- Managed my own schedule and abided by it.
- Maintained superior customer service
Manager/Human Resources
Fantastic Sams
05.2013 - 03.2015
- Managed 8-20 employees
- Recruiting, interviews, hiring, training, detailed documentation, and employee termination
- Scheduling employee shifts and appointments for approximately 30-50 clients daily
- Motivated employees through special events, incentive programs, and constructive feedback
- Set business/employee goals
- Maintained HR compliance with company rules, OSHA, as well as local, state, and federal laws
- Handled payroll and benefits for all employees
- Handled customer complaints with conflict resolution
- Handled all inventory management and loss retention
- Marketing
- Maintain and design POS software, scheduling software, and payroll software
- Stylist and/or receptionist as needed
General Manager
Great Clips
03.2004 - 05.2013
- Managed four very busy profitable salons with approximately 8-15 employees per location
- Remote work approximately 25%
- Recognized and won awards for customer return rates, product sales, highest customer base, and highest overall sales
- Visited nearby barber and cosmetology schools to give training classes
- Analyzed, developed, and implemented strategies to increase sales
- Handled all inventory management, loss retention, displays, and ordering
- Maintained HR regulatory compliance with company rules, along with OSHA, local, state, and federal laws
- Handled employee claims of harassment, conflict, and pay discrepancies
- Recruiting, interviewing, hiring, pay scales, training, evaluations, raises, thorough and detailed documentation, and terminations
- Scheduled employees for multiple locations
- Handled all aspects of customer service for approximately 40-100 daily customers per location
- Drove year-over-year business growth
- Analyzed market trends, and handle all marketing
- Stylist and receptionist in all 4 locations as needed
- Handled and analyzed employee reviews, payroll, inventory, P&L reports, daily/monthly reports, cash deposits, credit card transactions, accounting discrepancies, and expense reports
Skills
- Customer Service
- Regulatory and Company Compliance
- Analytical
- Organization and Time Management
- Multitasking
- Conflict Management
Licenses
Cosmetology
Florida All Lines 6-20 license
Timeline
Managing Co-Owner
Lakeside Landscaping & Services
10.2022 - Current
Owner/Operator
TwentyOne Willow
01.2020 - Current
Barber
Northwest Barber Shop
04.2016 - 01.2020
Manager/Human Resources
Fantastic Sams
05.2013 - 03.2015
General Manager
Great Clips
03.2004 - 05.2013
Similar Profiles
Jalila JoveroJalila Jovero
Volunteer at Lakeside Family ServicesVolunteer at Lakeside Family Services
Damien JagnandanDamien Jagnandan
Gas Fitter/Technician at Lakeside Performance Gas ServicesGas Fitter/Technician at Lakeside Performance Gas Services
Si Yin TanSi Yin Tan
Tutor at Lakeside Family ServicesTutor at Lakeside Family Services
Paula PlourdePaula Plourde
Managing Co-Owner at Miss Cutie Pie's Dog TreatsManaging Co-Owner at Miss Cutie Pie's Dog Treats
Kate WilliamsKate Williams
Managing Co-Owner at Wacahoota FarmManaging Co-Owner at Wacahoota Farm