Sara Herman
Willow Springs,IL
Summary
Conscientious Patient Care Technician always ready and willing to assist fellow employees with job tasks. Experienced in most aspects of infant and small child care. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Edward-Elmhurst Hospital
06.2023 - Current
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to positive patient experiences by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Streamlined admission processes for new SCN patients by gathering necessary information, completing required forms, and ensuring proper placement within the unit.
- Supported healthcare professionals in identifying potential risks or areas for improvement within the SCN through diligent observation and reporting of any discrepancies or concerns.
Childcare Provider
Self-employed
01.2022 - Current
- Cared for children ages newborn to 3 in nurturing and age-appropriate ways.
- Ensured children were nourished, changed, and clean throughout the day.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Consulted with families to discuss activities and behaviors of each child.
Key Manager
Texas Roadhouse
05.2020 - 08.2022
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Counted registers and cleaned and secured shop at end of shift.
- Trained 30-40 employees in new policies, procedures, and customer service.
Secretary
Impact Dance Studio
07.2018 - 03.2020
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Implemented between 25-100+ student attendance into computer systems nightly.
Cashier
Jewel Osco
07.2017 - 01.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered approximately 50 questions per shift about store policies and addressed customer concerns.
Education
Associate of Applied Science - Nursing
College of DuPage
Glen Ellyn, IL05.2024
Skills
- Infant Care and Feeding
- Coordination and Teamwork
- Feeding Assistance
- Information Protection
- Care Planning
- Safety Awareness
- Web Browser Software
- Group and Individual Care
- Critical Thinking
- Parent Communication
- Customer Service
- Judgment and Decision-Making
Certification
- Completed a Certified Nursing Assistant Training course with academic honors
- CPR Certified by the American Heart Association with an active BLS Provider certification
Timeline
Patient Care Technician
Edward-Elmhurst Hospital
06.2023 - Current
Childcare Provider
Self-employed
01.2022 - Current
Key Manager
Texas Roadhouse
05.2020 - 08.2022
Secretary
Impact Dance Studio
07.2018 - 03.2020
Cashier
Jewel Osco
07.2017 - 01.2018
Associate of Applied Science - Nursing
College of DuPage
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