Sara Hoover
Las Vegas,NV
Summary
Dynamic and detail-oriented cocktail server with four years of experience in high-volume, luxury settings, specializing in providing exceptional service to VIP guests. Proven track record of managing 100-150 covers per shift while maintaining a polished and welcoming atmosphere. Committed to delivering a memorable hospitality experience in fast-paced environments.
Seasoned Operations Manager and talented leader with four years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Overview
7
7
years of professional experience
Work History
Operations Manager
Amazon
12.2020 - Current
- Supervise an operations staff of 60-80 employees and keep employees compliant with company policies and procedures.
- Led team to #1 Pack rates in the country for 2021-2022. #2 Quality in the country 2021-2023. #1 for most on time shipments and accuracy in the country for 2023
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
VIP Cocktail Server
Top Of the World Lounge
04.2019 - 12.2020
- Completed 100-150 covers while ensuring a positive and memorable guest experience.
- Developed a thorough knowledge of menu and ingredients, contributing to a 15% increase in beverage sales on my shift.
- Collaborated with bartenders and managers to provide a luxury experience in a fast-paced and high volume environment.
- Prioritized hospitality and anticipated guests' needs proactively while providing attentive service.
- Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
Server
Hussong's Mandalay Bay
08.2017 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Urban Planning
University of Nevada, Las Vegas
Las Vegas, NV05.2020
Skills
- Team Leadership
- Operations Management
- Customer Service
- Cash Handling and POS Systems
- High- Volume service
- Upselling techniques
Timeline
Operations Manager
Amazon
12.2020 - Current
VIP Cocktail Server
Top Of the World Lounge
04.2019 - 12.2020
Server
Hussong's Mandalay Bay
08.2017 - 04.2019
Bachelor of Science - Urban Planning
University of Nevada, Las Vegas
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