Sara Hungerford
Hudsonville,MI
Summary
Results-driven Commercial Loan Processing Specialist known for exceptional problem-solving and time management skills. Successfully implemented quality control measures that enhanced transaction accuracy and supported team success through mentoring and process optimization.
Overview
7
7
years of professional experience
Work History
Commercial Loan Processing Specialist
Northstar Financial Group
Wyoming, MI
01.2022 - Current
- Processed high-volume financial transactions with accuracy and efficiency.
- Reviewed account statements for discrepancies, ensuring compliance with regulatory standards.
- Collaborated with cross-functional teams to streamline processing workflows and enhance productivity.
- Implemented quality control measures that improved overall transaction accuracy by identifying errors promptly.
- Evaluated existing processes, recommending improvements that optimized workflow efficiency and reduced turnaround time.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Took ownership of special projects, coordinating resources and timelines to ensure successful completion within specified parameters.
- Served as a mentor to junior team members, providing guidance and support for their professional growth and development.
- Utilized advanced problem-solving skills to identify and correct discrepancies within processed documents, enhancing overall data integrity.
- Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
- Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Reduced processing time with the application of automated systems, resulting in faster turnaround times for clients.
- Supported continuous improvement initiatives by proactively identifying areas for process enhancements and recommending changes.
- Located and corrected data entry errors and reported to management.
- Applied data validation procedures to support and enforce data integrity.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Verified accuracy of data before transcribing.
- Monitored data entry processes and worked to improve efficiency and performance.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Conducted audits of existing data entry processes.
Accounts Specialist
West Michigan Community Bank Aka WMCB
Hudsonville, MI
04.2021 - Current
- Managed client accounts, ensuring timely communications and issue resolutions.
- Developed and maintained strong relationships with banking clients to enhance customer satisfaction.
- Processed account applications and documentation accurately, adhering to compliance standards.
- Collaborated with cross-functional teams to streamline account management processes for efficiency.
Customer Service Representative
West Michigan Community Bank Aka WMCB
Hudsonville, MI
01.2019 - Current
- Resolved customer inquiries efficiently, ensuring positive experiences and fostering strong relationships.
- Managed complex transactions using banking software, maintaining accuracy and compliance with regulations.
- Trained new staff on customer service protocols and best practices, enhancing team performance and consistency.
- Identified process improvement opportunities, streamlining workflows to enhance operational efficiency.
Education
High School Diploma -
La Salle High School
Saint Ignace, MI06-1994
Skills
- Standard operating procedures
- Operational excellence
- Document review
- Workflow optimization
- Fast learner
- Time management
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
Timeline
Commercial Loan Processing Specialist
Northstar Financial Group
01.2022 - Current
Accounts Specialist
West Michigan Community Bank Aka WMCB
04.2021 - Current
Customer Service Representative
West Michigan Community Bank Aka WMCB
01.2019 - Current
High School Diploma -
La Salle High School