Sara Jassim

• Earned promotion within 6 months based on strong performance, accuracy, and ability to manage complex customer accounts.
• Supported the transition of responsibilities following the integration of Sell to Carvana and Verification teams, adapting quickly to updated processes and expanded workflows.
• Reviewed and verified 20+ confidential customer documentation daily while ensuring compliance with company requirements.
• Maintained accurate electronic records and updated customer files.
• Collaborated with cross-functional teams to streamline processes and improve operational efficiency in advocacy efforts.

Sell to Carvana Advocate

November 2025 – Promotion

• Guided customers through the vehicle selling process by reviewing account information, verifying documentation, and ensuring an efficient experience.
• Responded to customer inquiries by phone while maintaining professionalism and a solution-focused approach.

• Contributed to meeting and exceeding store sales goals by building customer relationships, providing product knowledge, and delivering personalized service.
• Managed inventory levels, ensuring accurate stock availability and presentation.
• Operated point-of-sale system efficiently, processing 50+ transactions daily and handling cash responsibly.
• Collaborated with team members to maintain store organization and cleanliness standards.