Sara Johnson
Castle Rock,CO
Summary
Dynamic and dependable, with a proven track record at Copperfalls Aveda Salon and Spa for enhancing guest satisfaction through exceptional customer service and attention to detail. Recognized for creative designing and problem-solving skills, I consistently exceed expectations, demonstrating a strong work ethic and an energetic approach to achieving success.
Overview
5
5
years of professional experience
Work History
Guest Relations Associate
Copperfalls Aveda Salon And Spa
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Server
WestMain Taproom + Grill
11.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Earls Kitchen + Bar
08.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Front Counter and Shift Lead
Hurts Donut Company
12.2019 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Received recognition from both customers and management for consistently delivering outstanding donut decorations that exceeded expectations.
- Improved efficiency of decorating process through effective time management and multitasking capabilities.
Education
Associate of Applied Science - Business Administration
Arapahoe Community College
Littleton, CO12.2023
High School Diploma -
Elizabeth High School
Elizabeth, CO05.2020
Skills
Attention to Detail
Guest satisfaction focus
Creative Designing
Strong Work Ethic
Exceptional customer service
Dependable and Responsible
Fast Learner
Energetic and Enthusiastic
Problem Solving
Timeline
Server
WestMain Taproom + Grill
11.2023 - 05.2024
Guest Relations Associate
Copperfalls Aveda Salon And Spa
02.2023 - Current
Hostess
Earls Kitchen + Bar
08.2022 - 02.2023
Front Counter and Shift Lead
Hurts Donut Company
12.2019 - 08.2022
Associate of Applied Science - Business Administration
Arapahoe Community College
High School Diploma -
Elizabeth High School
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