Summary
Overview
Work History
Education
Skills
Timeline
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Sara Johnson

Conshohocken,PA

Summary

Dynamic Store manager with a proven track record at CVS Pharmacy, excelling in training and mentoring staff to enhance performance. Skilled in problem-solving and customer relations, I successfully optimized inventory management and improved service quality, fostering a productive environment that elevated customer satisfaction and team accountability.


Overview

2026
2026
years of professional experience

Work History

Store Manager

CVS Pharmacy
07.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Operations Manager

CVS Pharmacy
07.2019 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Intake Specialist

Krasno Krasno & Onwudinjo
06.2016 - 05.2019
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.

Key Training Professional

Public Storage
2012 - 2016
  • Developed customized training materials for diverse learner needs, improving information retention.
  • Stayed current on industry trends and emerging technologies to ensure relevance in course offerings, enhancing overall value proposition of corporate training services.
  • Evaluated employee skill levels and tailored training sessions accordingly for optimal results.
  • Mentored new trainers, ensuring consistency in content delivery and adherence to best practices.

Education

No Degree - Biology

Edinboro University of Pennsylvania
Edinboro, PA

Vocational Certification, 2 Years Graduated. - Veterinary Science

Animal Behavior College
Valencia, CA
06-2013

Skills

  • Training and mentoring
  • Goals and performance
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Store Manager

CVS Pharmacy
07.2023 - Current

Operations Manager

CVS Pharmacy
07.2019 - 07.2023

Intake Specialist

Krasno Krasno & Onwudinjo
06.2016 - 05.2019

Key Training Professional

Public Storage
2012 - 2016

No Degree - Biology

Edinboro University of Pennsylvania

Vocational Certification, 2 Years Graduated. - Veterinary Science

Animal Behavior College

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Sara Johnson