Sara Jorgenson
Los Angeles,CA
Summary
Energetic and responsible individual dedicated to providing attentive and friendly customer service. Interested in taking on added responsibilities to meet team goals. Offering a flexible schedule, outgoing personality, and upholding high standards of professionalism at all times.
Overview
13
13
years of professional experience
Work History
Team Member
Original Chopshop
02.2023 - 07.2023
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in maintaining proper food storage procedures, reducing spoilage and waste while ensuring safe consumption for customers.
- Contributed to achievement of sales targets through upselling techniques and suggestive selling of menu items.
Backwaiter
Flemings Steakhouse
02.2020 - 05.2021
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Exceeded goals through effective task prioritization and great work ethic
- Assisted wait staff with timely food delivery and guest requests
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables
- Monitored dining room inventory and replenished as necessary
Dining Room Server
Solterra Senior Living At Chandler
07.2016 - 08.2018
- Took orders and delivered food items to residents in main dining room
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs
- Assisted with food preparation such as refilling drinks, creating desserts, and preparing soups
- Established long lasting relationships with residents to ensure their dining experience was phenomenal
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Carried heavy loads of dishes to kitchen
- Memorized each resident by name
Office Assistant
Solterra Senior Living
08.2015 - 04.2016
- Increased productivity by organizing files, scanning invoices, and processing checks for payment
- Assisted with administrative tasks, including filing, answering phones, and restocking office supplies
- Answered incoming phone calls while greeting numerous visitors and staff with professional and outgoing attitude
Social Media Representative
InnSuites Hospitality Trust
10.2014 - 04.2015
- Posted two times per week advertising company's hotel properties
- Monitored social media and online sources for industry trends
- Increased customer satisfaction by creating informative and entertaining posts for client's Twitter, Facebook and Instagram pages
- Wrote and uploaded posts and articles to drive traffic to client sites
- Managed customer digital marketing strategies to meet client goals and objectives
Volunteer Experience
National Charity League Inc.
04.2010 - 03.2016
- Served as volunteer and assisted local Arizona charities for 6 years
- Participated in cultural events such as communication and etiquette training
- Performed 30 hours to 60 hours each year for charities
- Promoted social awareness and compassion through community service
Education
Bachelor of Arts - Fashion Business Management
Fashion Institute of Design And Merchandising
Los Angeles, CA05.2025
Associate of Arts -
San Diego Mesa College
San Diego, CA2019
High School Diploma -
Chaparral High School
Scottsdale, AZ2016
Skills
- Team player
- Highly organized multitasker
- Able to stand for long periods of time
- Attention to detail
- Proficient with time management
- Customer service skills
- Excellent communication skills
- Self-motivated
Timeline
Team Member
Original Chopshop
02.2023 - 07.2023
Backwaiter
Flemings Steakhouse
02.2020 - 05.2021
Dining Room Server
Solterra Senior Living At Chandler
07.2016 - 08.2018
Office Assistant
Solterra Senior Living
08.2015 - 04.2016
Social Media Representative
InnSuites Hospitality Trust
10.2014 - 04.2015
Volunteer Experience
National Charity League Inc.
04.2010 - 03.2016
Bachelor of Arts - Fashion Business Management
Fashion Institute of Design And Merchandising
Associate of Arts -
San Diego Mesa College
High School Diploma -
Chaparral High School
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