Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.
Overview
12
12
years of professional experience
Work History
Dental Assistant
Aspen Dental
Duluth, MN
10.2023 - Current
Greet patients upon arrival at the office and escorted them to an examination room.
Create and fit dental appliances for patients. adjusting as necessary.
Utilize automated washers to sterilize instruments and prevent cross-infection between patients.
Create dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Enter patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Take bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Establish clean, sterile and welcoming environment for patients.
Maintain a neat, clean and organized environment throughout the office.
Prepare patients by explaining scheduled treatments and potential side effects.
Apply sealants and protective coatings to teeth to protect enamel and prevent cavities.
Gather and documented patient medical and dental histories and vital signs.
Keep accurate records of dental treatments provided for each patient's visit.
Respond promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Clean and polish removable dentures, brackets, wires and other appliances.
Provide chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Provide support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Take patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Fabricate temporary crowns or bridges from impressions taken by the dentist.
Sterilize instruments according to established guidelines and protocols.
Lay out dental instruments and equipment before procedures.
Ensure compliance with infection control policies and procedures.
Complete day-to-day duties accurately and efficiently.
Work effectively in team environments to make the workplace more productive.
Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintain updated knowledge through continuing education and advanced training.
Phlebotomist
Essentia Health-St. Mary's Medical Center
Brainerd, MN
11.2020 - 09.2024
Obtaining specimens from patients ranging from newborns to the elderly.
Providing high-quality, compassionate care requires participation in specimen processing and customer service.
Obtain specimens from patients of all ages, including venous, capillary, and point-of-care specimens.
Perform designated laboratory tests as required.
Exhibit problem-solving skills in specimen processing and transport.
Provide outstanding and compassionate customer service.
Enforce infection control and sharps disposal procedures to protect patients, co-workers, and self.
Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Assisted in the training of new phlebotomists.
Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Maintained patient comfort and safety throughout the phlebotomy process.
Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
Social Worker
Luthern Social Services
Brainerd, MN
05.2013 - 11.2020
Formulate client service plans based on assessment findings to address short-term and long-term client service needs, including specific recommendations relating to internal and external resources, service outcomes, evaluation schedules, ongoing assessment, and plan revisions to effectively address client needs, maximize client functioning, and protect client welfare.
Manage an active caseload, providing counseling, advocacy, service coordination, and assessment, achieving service plan objectives, and initiating modifications as necessary to achieve outcomes, address client needs, maximize client functioning, and protect client welfare.
Maintain case records, including, but not limited to, client releases, economic, historical, and demographic data, assessment results, service plans, goals and expected outcomes, reassessment results, outcomes achieved, referrals, and resources prescribed, financial data, and disposition of the case, in compliance with agency specifications to ensure the accurate and timely recording, retention, and retrieval of case files (SSIS, PILOT, TRAKSTAR).
DHS-THP (Transitional Housing placements and funding)
FHPAP funding (Family Homeless Prevention and Assistance Program)
ESG funding (Emergency Solutions Grant)
Intense weekly case management
Program Intakes/Enrollments.
Goal planning and budgeting.
Income building / Job search.
Work closely with community agencies, and engage in community outreach.
Train staff to better understand the renting market, policies, and procedures.
Participated in multidisciplinary team meetings to discuss complex cases.
Education
Bachelor of Science - Social Work
College of St. Scholastica
MN
09-2010
Associate of Applied Science - General
Central Lakes College
MN
05-2009
LDA - Dental Assisting
Central Lakes College
MN
05-2002
Skills
Instrument preparation
Medical records management
Preventive dentistry promotion
Dental staff support
Instrument sterilization techniques
Four-handed procedures
Blood collection
Patient confidentiality
EMR recordkeeping
Order of draw
Laboratory procedures understanding
Proper labeling
Emergency response training
Venipuncture expertise
Quality assurance
Geriatric phlebotomy
Multi-sample collection
Blood culture collection
Specimen labeling procedures
Specimen handling
Butterfly needle technique
Syringe method
Patient support
Health and safety
Adaptable approach
Pediatric phlebotomy
Paperwork processing
Skin puncture
Sanitation and sterilization
Venipuncture and capillary puncture
Patient care
Communication
HIPAA
Quality control guidelines
Timeline
Dental Assistant
Aspen Dental
10.2023 - Current
Phlebotomist
Essentia Health-St. Mary's Medical Center
11.2020 - 09.2024
Social Worker
Luthern Social Services
05.2013 - 11.2020
Bachelor of Science - Social Work
College of St. Scholastica
Associate of Applied Science - General
Central Lakes College
LDA - Dental Assisting
Central Lakes College
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