Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Klinski

Saginaw,MI

Summary

Versatile and people-driven hospitality leader with over 15 years of progressive experience. Recognized for building high-performing teams, leading operational improvements, and delivering exceptional guest experiences. Proven ability to translate frontline operations into measurable business outcomes.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Applebee’s Bar & Grill
09.2022 - Current
  • Oversee day-to-day front-of-house (FOH) operations for a 150-seat restaurant generating over $2M annually.
  • Lead, mentor, and schedule a 35+ person team across service, hosting, and bar operations.
  • Increased customer satisfaction scores by 15% through staff training and improved service standards.
  • Implemented local marketing promotions and upselling strategies that drove a 10% increase in sales year-over-year.
  • Manage recruiting, onboarding, and performance evaluations, reducing turnover by 20%.

Assistant Manager / Bartender

Applebee’s Bar & Grill
07.2018 - 09.2022
  • Directed FOH shift operations, supervising service staff and ensuring compliance with brand standards.
  • Developed and maintained FOH schedules to align with labor targets, improving shift coverage and minimizing overtime costs.

Shift Leader / Bartender

Applebee’s Bar & Grill
10.2016 - 07.2018
  • Provided leadership during high-volume shifts; resolved guest concerns with professionalism and efficiency.
  • Trained and mentored 10+ new hires in menu knowledge, service protocols, and customer service excellence.
  • Consistently achieved 95%+ guest satisfaction scores during mystery shop evaluations.

Server / Bartender

Applebee’s Bar & Grill
01.2010 - 10.2016
  • Delivered exceptional guest service in a fast-paced, team-oriented environment.
  • Recognized for consistently upselling promotional items and maintaining high guest satisfaction ratings.
  • Selected to train new servers and bartenders based on performance and reliability.

Stay-at-Home Parent

09.2003 - 01.2010
  • Managed and supported a household of five, developing excellent time management, budgeting, and multitasking skills applicable to team and project management roles.

Education

Grand Ledge High School
Grand Ledge, MI

Skills

  • Staff Leadership & Training
  • Sales & Revenue Growth
  • Labor Optimization
  • Customer Engagement & Retention
  • Quality Control
  • Conflict Resolution
  • Operations & Team Management
  • Local Marketing Promotions

Certification

  • ServSafe Food Protection Manager
  • TIPS Alcohol Server Certification

Timeline

Restaurant Manager

Applebee’s Bar & Grill
09.2022 - Current

Assistant Manager / Bartender

Applebee’s Bar & Grill
07.2018 - 09.2022

Shift Leader / Bartender

Applebee’s Bar & Grill
10.2016 - 07.2018

Server / Bartender

Applebee’s Bar & Grill
01.2010 - 10.2016

Stay-at-Home Parent

09.2003 - 01.2010

Grand Ledge High School

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Sara Klinski