Open To Work
Cailey Bennett
New Port Richey,FL
Summary
With over nine years of experience in restaurant operations and staff leadership, I am a dedicated restaurant server. My expertise lies in managing daily operations, training team members, and ensuring exceptional customer service. I am also skilled in maintaining food safety standards while creating a welcoming environment for guests.
As a hardworking employee, I excel in customer service, multitasking, and time management. My commitment is to providing every customer with a positive and memorable experience.
Overview
1
1
Certification
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Restaurant Manager / Server / Bartender
PITBOSS BAR-B-Q
New Port Richey, FL
07.2017 - Current
- Lead front-of-house staff and coordinate with kitchen staff to maintain efficient service, quality standards, and a positive team environment.
- Oversee day-to-day restaurant operations while continuing to work directly with guests in the dining room and bar.
- Recruited, interviewed, hired, trained, coached, and mentored employees, fostering strong customer-service skills and teamwork.
- Create employee schedules, coordinate shift coverage, and manage staffing needs to support smooth daily operations.
- Monitored employee performance, provided feedback, and resolved workplace issues to maintain a positive work environment.
- Oversee opening and closing procedures, restaurant readiness, cleanliness, security, cash handling, and end-of-day responsibilities.
- Handled customer concerns and service issues with professionalism, ensuring high levels of guest satisfaction.
- Operate POS systems and manage cash and credit-card transactions, cash drawer balancing, and payment reconciliation.
- Monitor food safety, sanitation, and compliance with restaurant policies and procedures.
- Provided attentive service to customers in a fast-paced restaurant environment.
Server/Waitress
SEVEN SPRINGS COUNTRY CLUB
New Port Richey, FL
08.2018 - 06.2020
- Delivered polished dining-room and beverage service to club members and guests, enhancing overall dining experience in country-club environment.
- Worked both the dining room and bar while maintaining strong knowledge of menu and beverage offerings.
- Operated the beverage cart on the golf course, providing friendly and efficient service to members and guests.
- Cultivated strong relationships with regular members, offering personalized service tailored to individual preferences.
- Provided food and beverage service for special and private events, adapting to different event styles and guest needs.
- Executed food and beverage service for special and private events, tailoring service to diverse event styles and guest needs.
- Handled guest payments accurately and operated POS systems accurately.
Shift Manager
McDONALD’S
Hudson, FL
01.2015 - 08.2018
- Supervised employees and daily restaurant operations during shifts, ensuring smooth operations in a fast-paced, high-volume environment.
- Trained and coached employees on customer service, food preparation, safety, cleanliness, and company procedures.
- Resolved customer concerns professionally, enhancing customer satisfaction through efficient issue resolution.
- Managed cash handling and payment processing procedures, ensuring accuracy and compliance with company standards.
- Monitored food preparation, cleanliness, sanitation, and adherence to company standards.
Education
Associate of Science -
PHSC Pasco-Hernando State College
New Port Richey, FL 08.2015 - 05.2017
High School Diploma - General Studies
Fivay High School
Hudson, FL 08.2011 - 05.2015
Diagnostic Medical Sonography
Keiser University
New Port Richey, FLSkills
- Restaurant Operations
- Staff Leadership & Training
- Scheduling
- POS Systems
- Cash Handling
- Opening & Closing
- Food Safety & Sanitation
- Inventory & Ordering
- Table service
- Bartending & Beverage Service
- Special & Private Events
- Guest Relations
- Team Coordination
- Customer service
Certification
ServSafe Food Protection Manager Certification
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: New Port Richey, FL
Open to relocation: No
Timeline
Server/Waitress
SEVEN SPRINGS COUNTRY CLUB
08.2018 - 06.2020
Restaurant Manager / Server / Bartender
PITBOSS BAR-B-Q
07.2017 - Current
Associate of Science -
PHSC Pasco-Hernando State College
08.2015 - 05.2017
Shift Manager
McDONALD’S
01.2015 - 08.2018
High School Diploma - General Studies
Fivay High School
08.2011 - 05.2015
Diagnostic Medical Sonography
Keiser University