Sara Lang
Corydon,IN
Summary
Dynamic and dedicated professional with experience at Baptist Health Floyd, excelling in patient relations and efficient delivery. Proven ability to multitask under pressure while maintaining composure. Recognized for exceptional service standards and adherence to food safety protocols, ensuring a positive experience for all guests.
Professional hospitality worker with strong experience in delivering exceptional guest service. Adept at coordinating with team members to ensure efficient and high-quality room service operations. Skilled in managing changing demands and maintaining high standards under pressure. Known for reliability, effective communication, and focus on achieving results.
Overview
13
13
years of professional experience
Work History
Room Service Associate
Baptist Health Floyd
07.2024 - Current
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and helping other coworkers.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Protected guests by following proper food handling procedures.
- Met patient's needs by delivering meals and retrieving additional items.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cook
Cedar Court Assisted Living
04.2024 - 06.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Call Center
Harrison County Hospital
06.2022 - 04.2024
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Verified accuracy and quality of orders before delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Room Service Associate
Baptist Health Floyd
06.2021 - 06.2022
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and help other coworkers where needed.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Maintained clean and safe work environment.
Soft Count Team Member
Caesars Casino
08.2020 - 06.2021
- Conducted regular equipment maintenance checks, reducing downtime and ensuring optimal performance.
- Maintained accurate records of soft count activities, ensuring proper documentation and compliance with regulations.
- Ensured secure handling of large amounts of cash, minimizing risk of theft or misplacement.
- Provided reliable support as a Soft Count Team Member, contributing significantly towards successful completion of monthly revenue audits.
Security Officer
Caesars Casino
08.2018 - 08.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Checked and verified photo identification prior to granting access.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Lead Security Officer
Horseshoe Casino
04.2016 - 08.2018
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
Security Officer
Horseshoe Casino
09.2013 - 04.2016
- Patrolled and monitored premises in company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Guard
Security First
08.2012 - 09.2013
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
South Doyle
Knoxville, TN05-2005
Skills
- Strong multitasking
- Punctuality
- Efficient delivery
- Flexibility
- Maintaining composure
- Stress tolerance
- Guest relations
- Memory retention
Timeline
Room Service Associate
Baptist Health Floyd
07.2024 - Current
Cook
Cedar Court Assisted Living
04.2024 - 06.2024
Call Center
Harrison County Hospital
06.2022 - 04.2024
Room Service Associate
Baptist Health Floyd
06.2021 - 06.2022
Soft Count Team Member
Caesars Casino
08.2020 - 06.2021
Security Officer
Caesars Casino
08.2018 - 08.2020
Lead Security Officer
Horseshoe Casino
04.2016 - 08.2018
Security Officer
Horseshoe Casino
09.2013 - 04.2016
Security Guard
Security First
08.2012 - 09.2013
South Doyle
Similar Profiles
Rebecca EstesRebecca Estes
Staff Nurse at Baptist Health FloydStaff Nurse at Baptist Health Floyd
Makein ThixtonMakein Thixton
Medical Staff Office Assistant at Baptist Health FloydMedical Staff Office Assistant at Baptist Health Floyd
Rosemary CunninghamRosemary Cunningham
Ultrasound Technologist at Baptist Health Floyd-Corydon Imaging-Corydon, INUltrasound Technologist at Baptist Health Floyd-Corydon Imaging-Corydon, IN
Justin FordeckJustin Fordeck
System Director for Sterile Processing at University of Louisville Health SystemSystem Director for Sterile Processing at University of Louisville Health System
Lorie MurphyLorie Murphy
RN at Quality Correctional CareRN at Quality Correctional Care