Sara Lara
Woodridge,IL
Summary
I leverage critical thinking and active listening to drive positive outcomes. Committed to continuous learning and mentoring, I thrive in fast-paced environments while ensuring accuracy in all tasks.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Assistant Teacher
Little Learners Children's Center
Bolingbrook, IL
02.2025 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Customer Service Representative
Target
Melrose Park, IL
10.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Pharmacy Technician
Walgreens
Romeoville, IL
12.2023 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Package Handler Trainer
FedEx
Romeville
05.2021 - 11.2023
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
- Promoted continuous learning among staff members, encouraging them to seek out opportunities for professional development both internally and externally.
Education
Associate Degree In Psychology - Psychology
Joliet Junior College
Joliet, ILProviso East
Maywood, IL05.2018
Skills
- Active listening
- Data entry
- Critical thinking
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Problem resolution
- Customer relations
- Adaptable to change
- Availability to learn fast
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Teacher
Little Learners Children's Center
02.2025 - Current
Pharmacy Technician
Walgreens
12.2023 - 05.2024
Package Handler Trainer
FedEx
05.2021 - 11.2023
Customer Service Representative
Target
10.2018 - 04.2021
Associate Degree In Psychology - Psychology
Joliet Junior College
Proviso East