Hi, I’m
Sara Leach
Customer Service
Independence,VA
I dwell in possibility.
Emily Dickinson
Summary
Dedicated to enhancing the quality of people's lives by providing superior care and service. Seeking a position as a Patient Service Representative where I can employ my expertise in past healthcare jobs by utilizing my precise attention to detail and problem-solving abilities in complex scenarios.
Overview
8
years of professional experience
1
year of post-secondary education
Work History
Bermuda Village Health And Rehabilitation Bermuda Village, NC
Licensed Practical Nurse
04.2022 - 10.2022
Job overview
- Administered medications to patients and remained vigilant for negative side effects.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective communication, intervention and care planning.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Observed strict confidentiality and safeguarded all patient-related information.
Patsy RichterWinston Salem, NC
Private Personal Assistant
04.2017 - 10.2022
Job overview
- Entrusted to handle confidential and sensitive situations in professional matter.
- Eliminated financial discrepancies by accurately documenting expenses, tracking revenue, handling bank deposits, and managing financial statements.
- Created documents using Microsoft Office, notably Excel and Word, and other software applications.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained both personal and professional calendars for a family of five, as well as coordinated appointment scheduling for upcoming activities.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Worked flexible hours across night, weekend and holiday shifts.
Mission MedstaffWinston Salem, NC
Licensed Practical Nurse
06.2021 - 12.2021
Job overview
- Reviewed patient history to verify conditions and current medications.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Advocated for patients by respecting and supporting values, basic rights and beliefs.
- Observed strict confidentiality and safeguarded all patient-related information.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Evaluated and improved team member performance through coaching and training.
- Increased medication and medical terminology knowledge through research and continuing education.
Education
ECPI UniversityGreensboro, NC
Licensed Practical Nurse from Practical Nursing
03.2020 - 05.2021
University Overview
- GPA 4.0
- Member of Phi Theta Kappa Honor Society
- Elected as Student Ambassador to Program Advisory Board in 2021
- Dean's List Spring of 2021
Skills
Effective Communication
Critical Thinking
Interpersonal Skills
Active Listening
Organization
Prioritization
Conflict Resolution
Self-Motivation
Empathy
Microsoft Office Software Proficiency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Practical Nurse
Bermuda Village Health And Rehabilitation
04.2022 - 10.2022
Licensed Practical Nurse
Mission Medstaff
06.2021 - 12.2021
ECPI University
Licensed Practical Nurse from Practical Nursing
03.2020 - 05.2021
Private Personal Assistant
Patsy Richter
04.2017 - 10.2022