Sara Leming
Pueblo,Colorado
Summary
Dedicated Health Care Specialist with expertise in patient advocacy and clinical documentation. Focused on enhancing patient care quality through collaboration with diverse teams. Skilled in training staff and implementing strategic care plans to improve service delivery and patient satisfaction.
Overview
21
21
years of professional experience
Work History
Health Care Specialist III
Health Solutions
Pueblo , CO
07.2018 - Current
- Collaborated with multidisciplinary teams to enhance patient care services.
- Educated patients and families on health management strategies and accessible resources.
- Provided compassionate care and support to patients in diverse settings.
- Documented patient interactions accurately in electronic health records system.
- Trained new staff on care protocols and procedures for quality assurance.
- Listened to clients' concerns and collaborated with them to develop tailored solutions.
- Researched community resources to align support with specific client needs.
- Offered emotional support during difficult times by providing a safe environment for open communication.
- Worked with other departments to resolve operational and technical problems.
Customer Service Representative
IQOR
Pueblo, USA
01.2016 - 01.2017
- Provided clear instructions to customers for setting up WIFI, hotspot, and internet connections on wireless devices.
- Assisted customers with technical issues for wireless devices, guiding them through steps to resolve problems efficiently.
- Clarified phone bill details for customers, addressing all inquiries to ensure understanding before concluding calls.
Outbound/Inbound Direct Sales Supervisor
Global Call Center Solutions
Pueblo, USA
08.2012 - 01.2016
- Provided customer services, including order placement and account information management.
- Supervised clerical staff, facilitating training and orientation for new team members.
- Managed multiple projects, collaborating with team members to ensure timely completion.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Greeted visitors and callers, addressing inquiries and directing them to appropriate personnel based on needs.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Maintained essential paperwork, supporting organizational efficiency and information accuracy.
- Operated new office technologies upon their development and implementation.
Outbound Sales Representative
Global Call Center Solutions
Pueblo, USA
07.2005 - 08.2012
- Outbound sales representative for Comcast Cable
- Presented customized offers to existing cable subscribers, fostering loyalty
- Presented tailored offers to non-cable subscribers, enhancing customer engagement
- Trained new employees on sales techniques and company products, streamlining onboarding process
- Entered sales data into ACSR system to maintain accurate records.
- Use computers for various applications, such as database management
- Presenting updates about cable equipment
Education
Bachelor’s of Arts - Psychology, Sociology
Colorado State University
Pueblo, Colorado05-2017
Associative Arts - Psychology
Pueblo Community College
Pueblo, Colorado08-2005
High school diploma -
East High school
Pueblo, Colorado05-2002
Skills
- Patient assessment
- Care planning
- Clinical documentation
- Time management
- Patient engagement
- Patient advocacy
- Direct patient care
- Incident reporting
- Client documentation
- Software system skills
- Sales and marketing
- Staff training
- Training and education
- Monitoring organization
- Complex problem solving
- Decision making
- Multitasking and organization
- Patient advocacy
- Effective communication
- Collaborative teamwork
- Active listening
- Empathetic listening
- Customer service
- Complex problem solving
- Time management
- Training and education
- Healthcare compliance
Hobbies and Interests
- Spending time with family
- Outdoor activities
- Extra curricular activities at school (guest speakers, movies etc)
References
References are available upon request.
Timeline
Health Care Specialist III
Health Solutions
07.2018 - Current
Customer Service Representative
IQOR
01.2016 - 01.2017
Outbound/Inbound Direct Sales Supervisor
Global Call Center Solutions
08.2012 - 01.2016
Outbound Sales Representative
Global Call Center Solutions
07.2005 - 08.2012
Bachelor’s of Arts - Psychology, Sociology
Colorado State University
Associative Arts - Psychology
Pueblo Community College
High school diploma -
East High school