Sara Libbey
Warren,MI
Summary
Reliable employee demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Warehouse leadership experience including buying necessary supplies and opening/closing the facility. Experience with Microsoft Office for reporting and creating standard operating procedures. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments, often organizing team building activities and events.
Overview
16
16
years of professional experience
Work History
Manager of Returns and Exchanges
Moosejaw Mountaineering
Madison Heights, MI
09.2017 - 02.2024
- Developed and implemented return policies, procedures, and processes
- Managed a team responsible for processing customer returns while ensuring quality assurance
- Collected data and delivered reports to upper management on daily and weekly basis
- Assisted in developing standard operating procedures related to product returns for use by internal teams
- Recruited and trained new employees to meet job requirements
- Completed thorough opening and closing functions to maintain operational standards each day for the building and the department
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Organized team activities to build camaraderie and foster pleasant workplace culture
Customer Service Representative
Moosejaw Mountaineering
Madison Heights, MI
11.2014 - 09.2017
- Answered customer inquiries and provided accurate information regarding products and services
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Server/Bartender/Restaurant Hostess
Various
Ferndale, MI
11.2009 - 08.2017
- Twisted Tavern July 2015 - August 2017
- Cafe Sushi of Troy July 2015 - December 2015
- Inyo Restaurant and Lounge January 2014 - September 2014
- Mr. B's Bar and Restaurant June 2013 - October 2013
- Como's Restaurant July 2012 - October 2012 and July 2013
Title Communication Specialist
Quicken Loans
Detroit, MI
10.2012 - 05.2013
- Liaison between title underwriters and mortgage clients
- Updated clients with information regarding the title portion of their mortgage
- Requested documents from clients to complete preparation for title portion of mortgage
Retail Sales Associate
Various
Royal Oak, MI
09.2007 - 07.2012
- American Apparel May 2012 - July 2012
- Incognito May 2010 - April 2012
- Pitaya September 2007 - October 2009
Education
Bachelor of Arts - English And History
University of Detroit Mercy
Detroit, MI05-2012
High School Diploma -
Shrine of The Little Flower High School
Royal Oak05-2008
Skills
- Staff Management
- Group And Individual Instruction
- Policy And Procedure Improvements
- Policy Implementation
- Staff Training/Development
General Personal Info
- Car camping and hiking enthusiast
- Massive horror movie fan
- Loves to read, specifically fiction
- Dog mom
Timeline
Manager of Returns and Exchanges
Moosejaw Mountaineering
09.2017 - 02.2024
Customer Service Representative
Moosejaw Mountaineering
11.2014 - 09.2017
Title Communication Specialist
Quicken Loans
10.2012 - 05.2013
Server/Bartender/Restaurant Hostess
Various
11.2009 - 08.2017
Retail Sales Associate
Various
09.2007 - 07.2012
Bachelor of Arts - English And History
University of Detroit Mercy
High School Diploma -
Shrine of The Little Flower High School
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