Sara Lincoln
Bonaire,GA
Summary
Knowledgeable and dedicated professional with extensive experience in Facets & One Guide industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Lead
Cigna
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
- Played a key role in reducing call wait times by optimizing scheduling and resource allocation.
- Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
Customer Service Advocate
Cigna
10.2019 - 05.2022
- Educated customers about Individual Family Plan options and processed billing purchases.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Learned and maintained in-depth understanding of product and service information, including Facets & Oneguide; to offer knowledgeable and educated responses to diverse customer questions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
High School Diploma -
Gordon Lee Memorial
Chickamauga, GA05.2004
Skills
- Complaint resolution
- Problem-Solving Abilities
- Good Listening Skills
- Billing Inquiries
- Product Knowledge (Facets, CIT, Outlook, Word, Vista, Excel)
- Accuracy Driven
- Positive Team Partnership
Training
- IFP
- Baycare
- Dentacom
- OneGuide
- Facets
- ECT (Facets Platform)
Timeline
Customer Service Representative Lead
Cigna
05.2022 - Current
Customer Service Advocate
Cigna
10.2019 - 05.2022
High School Diploma -
Gordon Lee Memorial
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