Drawing
Joy Roberts
Customer Service Rep
Los Angeles,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Computer and phone systems. Effective at operating within regulations and Customer service department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Customer Service Representative Lead
Pineapple Ventures Inc
Los Angeles , CA
11.2021 - 09.2022
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled over 35 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Entered orders into Blaze computer database system.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Game Room Attendant
Maze Rooms
City of Los Angeles, CA
02.2019 - 11.2021
- Memorized games and rules to facilitate positive entertainment experience.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Operated point of sale terminal to complete customer transactions.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Oversaw maintenance and operation of 6 Rooms, Electrical and physical equipment, maintaining safety, cleanliness and operational efficiency.
Front Desk Receptionist
Hand And Stone Massage And Spa
Los Angeles, United States
06.2020 - 08.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Sales Floor Associate Cashier
Express Factory Outlet
Long Beach, CA
08.2018 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Canvasser
Renewal By Anderson
Torrance, CA
03.2018 - 08.2018
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Went to over 25 doors over 1 miles daily to educate and sign up potential customers
- Interacted with and educated several customers in suburban areas to promote Renewal by Andersons windows and doors.
- Went door-to-door to sign Several customers up for our sales team to come and sale our products
Education
Associate of Arts - Business Administration And Management
Long Beach City College
Long Beach, CA 08.2020 - 06.2021
Associate of Arts - Studio Arts
Long Beach City College
Long Beach, CA 08.2017 - 06.2019
Skills
Money handling abilities
Certification
Certificate in Money and Banking
Interests
Business operations
Accounting
Painting
Sculptures
Data entry
Timeline
Customer Service Representative Lead
Pineapple Ventures Inc
11.2021 - 09.2022
Certificate in Money and Banking
06-2021
Associate of Arts - Business Administration And Management
Long Beach City College
08.2020 - 06.2021
Front Desk Receptionist
Hand And Stone Massage And Spa
06.2020 - 08.2020
Game Room Attendant
Maze Rooms
02.2019 - 11.2021
Sales Floor Associate Cashier
Express Factory Outlet
08.2018 - 01.2019
Canvasser
Renewal By Anderson
03.2018 - 08.2018
Associate of Arts - Studio Arts
Long Beach City College
08.2017 - 06.2019
Digital Artist
I do digital art as a hobby, you can check out my page on instagram @_09.17j. I also enjoy hands on work, different challenges so that i can improve and inspire my creative mind
Digital Artist
I do digital art as a hobby, you can check out my page on instagram @_09.17j. I also enjoy hands on work, different challenges so that i can improve and inspire my creative mind
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