Sara Mazza
Petaluma,CA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.
Overview
13
13
years of professional experience
Work History
Restorative Response Specialist
Santa Rosa City School District
10.2023 - 06.2024
- Created community circles daily with all grade levels to work on Social and Emotional Learning
- Gave opportunities for students to be heard
- Formed connections and stronger relationships between staff, students, and administration
- Helped students understand the greater impact of one's actions
- Repaired the harm one's actions may have caused
- Recognized one's role in maintaining a safe school environment
- Built upon and expand on personal relationships in the school community
- Recognized one's role as a positive contributing member of the school community
Program Director
Boys & Girls Club
06.2023 - 10.2023
- Provided effective leadership and direction to staff and Club Members by complying with organization policies, demonstrating core values, focusing on deepening Club IMPACT
- Developed and implemented programs to meet organization's mission
- Responsible for building my team through finding and recruiting amazing team members
- Maintained a safe, clean environment
- Oversaw implementation of all programs
- Hired and supervised program staff
- Perform administrative duties
Nanny / House Manager
Someone's home
08.2020 - 10.2022
- Caregiver for 2 boys (ages 3 & 5) non-verbal & autistic
- Organized schedules with behavioral therapist's, Directors of behavioral therapists, Speech Pathology, Occupational Therapy, and family members on a daily basis
- Trained new behavioral therapists when working in the home
- Worked closely with therapists daily to ensure ample success for children
- Prepared all meals (breakfast, lunch and dinner)
- Educational activities
- Outdoor adventures
- CPR certified
- Organizing bedrooms, living room, toy rooms
- Administered medicine with parents' consent, if necessary
- Read and played music for children
- Worked on gross and fine motor skills.
Administrative Assistant
Prince Accountancy
06.2020 - 08.2020
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
- Worked in Microsoft Office, Word, and Excel
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Assembled all tax files
- Priority mailed documents along with using Fedex and UPS
- Emailed Returns and other high priority legal documents
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Nanny
Care.com Inc
11.2019 - 04.2020
- Created a safe and stimulating environment for one child (4 years old)
- Educational activities and crafts
- Carpooling or driving the children to school, activities, or playdates
- Reading to the children
- Help with homework
- Organizing bedrooms/toys
- Administering medicine with parents' consent, if necessary
- Maintaining daily logs for the parents
- Light housekeeping.
Coach
USTA - United States Tennis Association
01.2019 - 10.2019
- Worked under the umbrella of USTA (United States Tennis Association) as Independent Contractor
- Organized players' nights and other special events to promote sports program and cultivate positive relations with players, families and local community members
- Scheduled programs with schools, parents, and recreation centers
- Created lesson plans for children (ages 5-16)
- Managed programs at 4 different locations in Sonoma County and one in Marin County
- Taught children basics of tennis and fundamentals of the game.
Marketing Assistant
Sports Basement
11.2017 - 12.2018
- Assisted in creation of pre-season marketing plans to support department and divisional strategies
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Directed and coordinated marketing activities and policies to promote products and services
- Cultivated effective partnerships with engineering, marketing, sales and customer support staff
- Planned and executed internal and external events
- Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission
- Cultivated and managed relationships with key clients, vendors and community partners
- Coordinated and participated in promotional activities and trade shows
- Established and maintained external communications calendar, and managed scheduled assignments
- Developed partnerships with local businesses to secure third party promotions
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
Patient Service Representative
Sutter Pacific Medical Foundation
01.2015 - 10.2017
- Verified and updated patient's insurance information
- Scheduled all patient appointments
- Greeted and checked in patients of 4 departments: Family Medicine, Dermatology, Neurology and Endocrinology
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Deposited checks, cash and credit cards at end of shift for all departments
- Averaged 80 calls per day in a call center by addressing customer inquiries, solving problems, and provided direction to appropriate staff
- Restocked supplies every month and reviewed cash operation data to verify proper replenishment
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Unit Assistant
Kaiser Permanente Hospital
01.2011 - 11.2014
- Worked 7 units of the hospital on the graveyard shift: ICU, Labor and Delivery, Pediatrics, and four Med/Sur units
- Answered/managed incoming and outgoing calls of patients and outside lines coming into unit
- Delivered blood to RN's and OR's nightly
- Moved beds and equipment throughout hospital
- Ordered supplies and equipment as needed
- Helped facilitate co-pay collections with Admitting and family members
- Arranged transport/pick-ups through ambulance services
- Ordered all medical supplies; beds, medical equipment, pharmaceuticals etc
- Worked in patient's charts (Health Connect) making follow-up appointments and updating all relevant information
- In conjunction with Discharge Coordinator, organized transfers to skilled nursing facilities, including printing relevant sections of the patients chart
- Cleaned and organized all units by stocking cabinets and desks
- Faxed and made copies of all updated information on admits, discharges, policies and procedures.
Education
Bachelor of Arts - Liberal Studies
Sonoma State University
Rohnert Park, CA05.2026
Associate's Degree - Social Behavioral Sciences
Santa Rosa Junior College
Santa Rosa, CA05.2022
Skills
- Articulate and Well-spoken
- Autism Experience
- Team Player
- Scheduling & Calendaring
- Reliable, Loyal & Efficient
- Team Leadership and Supervision
- Behavior Management
- Time Management
- Behavioral Therapy
Timeline
Restorative Response Specialist
Santa Rosa City School District
10.2023 - 06.2024
Program Director
Boys & Girls Club
06.2023 - 10.2023
Nanny / House Manager
Someone's home
08.2020 - 10.2022
Administrative Assistant
Prince Accountancy
06.2020 - 08.2020
Nanny
Care.com Inc
11.2019 - 04.2020
Coach
USTA - United States Tennis Association
01.2019 - 10.2019
Marketing Assistant
Sports Basement
11.2017 - 12.2018
Patient Service Representative
Sutter Pacific Medical Foundation
01.2015 - 10.2017
Unit Assistant
Kaiser Permanente Hospital
01.2011 - 11.2014
Bachelor of Arts - Liberal Studies
Sonoma State University
Associate's Degree - Social Behavioral Sciences
Santa Rosa Junior College