SARA McAlister
Easley,SC
Summary
Versatile and dynamic professional with a background in education and customer service, notably with Kelly Educational Services. Excelled in behavior modeling and lesson planning, enhancing student engagement and classroom management. Proven track record in improving customer satisfaction and loyalty at HOBBY LOBBY Retail Stores through effective leadership and records management.
Overview
5
5
years of professional experience
Work History
Cashier
Bath & Body Works
Easley, SC
11.2024 - Current
- Resolved customer complaints professionally in accordance with company policy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed returns and exchanges of merchandise in accordance with store policies.
Substitute Teacher
Kelly Educational Services
Easley, USA
02.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Customer Service Cashier
Under The Carolina Moon
Easley, USA
08.2022 - 11.2024
- Resolved customer complaints and maintained clean and tidy checkout area
- Counted money in drawers at beginning and end of each shift
- Utilized POS system to handle customer cash and credit card transactions
- Maintained customer satisfaction with quick and professional handling of product returns
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Answered product questions using knowledge of sales and store promotions
- Redeemed coupons to discount purchases
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Manager
HOBBY LOBBY Retail Stores
Easley, USA
06.2020 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Followed through with client requests to resolve problems
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Education
High School -
Easley High School
Easley, SC05.2019
Associate - Diagnostic Medical Sonography
Greenville Technical College
Greenville, SCSkills
- Records management
- Lesson Planning
- Activity management
- Behavior Modeling
Timeline
Cashier
Bath & Body Works
11.2024 - Current
Substitute Teacher
Kelly Educational Services
02.2024 - Current
Customer Service Cashier
Under The Carolina Moon
08.2022 - 11.2024
Customer Service Manager
HOBBY LOBBY Retail Stores
06.2020 - 07.2022
High School -
Easley High School
Associate - Diagnostic Medical Sonography
Greenville Technical College