Sara McCarthy
Gaithersburg ,MD
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of maintaining a professional attitude and friendliness while talking to clients. Strong customer service with medical and retail administrative tasks. Motivated to learn, grow and excel knowledge and work experience within all industries I am privileged to work and grow in.
Overview
2026
2026
years of professional experience
Work History
Health Insurance Authorization Specialist
National Spine and Pain Center
Germantown, MD
02.2023 - Current
- Processed insurance authorizations efficiently to ensure timely patient care.
- Verified patient eligibility and benefits through various insurance portals.
- Communicated with healthcare providers and insurance companies regarding authorization statuses.
- Maintained accurate documentation of authorization requests and outcomes in electronic systems.
- Collaborated with clinical staff to gather necessary information for authorization submissions.
- Resolved discrepancies in authorizations by researching policy details and claims requirements.
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Assisted patients in understanding their coverage benefits, guiding them through the financial aspects of their care journey.
Surgical Coordinator
Maryland Bariatrics
Rockville, MD
12.2021 - Current
- Expertly managed planning, scheduling and coordination of outpatient and inpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for two surgeons
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Surgical Coordinator
Rockville Gynecology
Rockville , MD
9.1.10 - 12.2021
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for two gynecological surgeons.
- Communicated directly with patient's for timely scheduling of multiple surgical procedures, everyday.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Answered all calls in regards to surgery scheduling and payments.
Front Desk Supervisor
Rockville Gynecology
Rockville , MD
9/1/10 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process for their appointment.
- Resolved patient concerns in a most friendly and efficient manor .
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Created lasting relationships with patient that built loyalty
- Kept accounts in balance and ran daily reports to verify totals.
- Distributed all mail, rerouted faxes and any messages that were sent by patient's through their portal, for provider's to address.
- Scheduled appointments and maintained five provider's schedule's so it was not overbooked and flowed well.
- Check-in approximately 60 patients in and out and collected payments
Retail Sales Associate
Bath and Body Works
Gaithersburg, MD
09.2012 - 03.2014
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to execute promotional events and sales strategies effectively.
Sales Associate
Gymboree
Gaithersburg, MD
08.2007 - 12.2007
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in training sessions to improve sales techniques and product knowledge.
- Assisted customers in selecting appropriate merchandise and provided product knowledge.
- Processed transactions accurately using POS systems and maintained cash register integrity.
Receptionist
Brown Building Corporation
Virginia Beach , VA
05.2002 - 07.2004
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Nanny
Carolynn Young
Gaithersburg, MD
7.1.04 - 9.1.10
- Supported two children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Built positive and nurturing environments to support social and emotional growth.
- Handled day to day drop off ad pick up's at school and or sports.
- Managed household and pet chores during the day and occasionally started dinner.
Education
Some College (No Degree) - General Studies
Tidewater Community College
Chesapeake, VA High School Diploma -
Maury High School
Norfolk VA 06.1999
Skills
- Verbal and Written Communication
- Customer Service
- Time Management
- Administrative Tasks
- Insurance Authorizations
- Mail Distribution
- Payment Scheduling and Collection
- Data Entry
- CPT and ICD-10 Coding
- Patient Eligibility Requirements
- Appointment Scheduling
- Professionalism and ethics
- Critical thinking
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Teamwork skills
Timeline
Health Insurance Authorization Specialist
National Spine and Pain Center
02.2023 - Current
Surgical Coordinator
Maryland Bariatrics
12.2021 - Current
Retail Sales Associate
Bath and Body Works
09.2012 - 03.2014
Sales Associate
Gymboree
08.2007 - 12.2007
Receptionist
Brown Building Corporation
05.2002 - 07.2004
Surgical Coordinator
Rockville Gynecology
9.1.10 - 12.2021
Front Desk Supervisor
Rockville Gynecology
9/1/10 - 12.2021
Nanny
Carolynn Young
7.1.04 - 9.1.10
Some College (No Degree) - General Studies
Tidewater Community College
High School Diploma -
Maury High School