Saramentada Sanon
West Hartford
Summary
Dynamic and adaptable professional with experience at Dunkin' Donuts, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in time management and fluent in Haitian Creole, fostering a supportive environment that promotes collaboration and efficiency.
Overview
2
2
years of professional experience
Work History
Team Member
Dunkin' Donuts
10.2024 - Current
- Adapted quickly to changing tasks, demonstrating flexibility in a fast-paced environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained a productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints politely and professionally.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Improved customer satisfaction by quickly helping each person find desired items.
- Supported inventory management by organizing supplies and maintaining cleanliness in the work area.
Camp Counselor
Matt Spector
05.2024 - 08.2024
- Monitored camper safety and well-being during outdoor and indoor activities.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Implemented rules and regulations to enforce discipline and compliance.
Education
Capital Community College
HartfordHigh School Diploma -
Conard High School
West Hartland, CT06-2025
Skills
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Teamwork and collaboration
- FLUENT IN Haitian Creole
Timeline
Team Member
Dunkin' Donuts
10.2024 - Current
Camp Counselor
Matt Spector
05.2024 - 08.2024
Capital Community College
High School Diploma -
Conard High School