Sara Miller
Summary
Results-driven Clinical Placement Specialist with a proven track record of building and maintaining strong partnerships. Experienced in relationship management, resolving escalations, and serving as the primary point of contact for a significant number of students and sites per quarter.
Overview
7
7
years of professional experience
Work History
Clinical Placement Specialist II-Emerson College
2U/edX
2023.02 - Current
- Build new relationships and maintain existing partnerships with over 300 organizations
- Resolve student and site escalations in a professional and timely manner
- Act as primary point of contact for 40 students and 50 sites per quarter
- Collaborate cross functionally with team members, faculty, student success team, and ops
- Hit 110-150% of goal consistently each quarter
- Ranked as top 3 Net Promoter Score on team of 13
Clinical Placement Specialist I-Emerson College
2U/edX
2022.02 - 2023.02
- Host virtual new student orientation
- Facilitate relationships with students to ensure success and retention in the program
- Oversee contract negotiations, renewals, and escalations
Full Time Nanny
Private Family Home
2020.09 - 2022.02
- Enhanced childs emotional well-being by providing attentive care and nurturing relationships.
- Developed strong communication with parents to provide updates on childs progress, needs, and achievements.
Language Assistant
Comunidad de Madrid
2020.01 - 2020.06
- Planned grammatical lesson plans with creative themes involving American culture
- Addressed students' progress daily through 1-on-1 oral and written exams, basic conversation, and observation.
- Enhanced language learning by developing engaging and interactive lesson plans.
- Provided constructive feedback on student assignments, fostering growth and improvement in language skills.
Student Support Specialist
University of Denver
2018.06 - 2020.01
- Communicated via email, phone, computer database, and in-person with non-traditional students
- Provided pre-advising services and international outreach for 16 online academic programs
- Collaborated daily with 10 collegiate departments to ensure ample resources for students
- Filed and maintained over 100 previous and current student records to ensure seamless organization
- Registered 150 students in courses every semester.
- Created a welcoming environment for students, fostering a sense of belonging and community within the school setting.
Administrative Assistant
GMR Marketing
2019.07 - 2019.11
- Corresponded with company clients including Comcast, Xfinity, and Internet Essentials
- Recruited approximately 20 members of company staff for over 70 client events
- Chaired major project involving data management and research of 3,000 universities.
Office Manager
YWCA Children's Alley
2017.06 - 2018.06
- Advocated for YWCA's mission of empowering women and eliminating racism
- Engaged prospective clients with enrollment process, office policies, and community resources
- Managed over 800 files involving client medical, family, and mental health information
- Facilitated monthly volunteer orientations involving safety guidelines, training in handling of sensitive information, and office etiquette.
Education
Bachelor of Science in Communication - Organizational Leadership in Communication
Illinois State University
Normal, ILSkills
- Team collaboration
- Organizational skills
- Active listening
- Strong communication
- Conflict resolution
- Relationship building
honors and awards
- Outstanding Customer Service Award: Selected among 100 employees for exceptional customer service skills in the workplace
- Spirit Award: Selected among 100 employees for enthusiasm and facilitating a positive work environment
Timeline
Clinical Placement Specialist II-Emerson College
2U/edX
2023.02 - Current
Clinical Placement Specialist I-Emerson College
2U/edX
2022.02 - 2023.02
Full Time Nanny
Private Family Home
2020.09 - 2022.02
Language Assistant
Comunidad de Madrid
2020.01 - 2020.06
Administrative Assistant
GMR Marketing
2019.07 - 2019.11
Student Support Specialist
University of Denver
2018.06 - 2020.01
Office Manager
YWCA Children's Alley
2017.06 - 2018.06
Bachelor of Science in Communication - Organizational Leadership in Communication
Illinois State University
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