Sara Montes
El Paso,TX
Summary
Proven leader with extensive experience at Asset Living, adept in property management and customer relations. Excelled in enhancing tenant satisfaction and maintaining high occupancy rates, showcasing strong problem-solving and teamwork skills. Achieved significant improvements in operational efficiency and service quality, contributing to a competitive edge in the market.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Asset Living
01.2024 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Planned special events such as lotteries, dedications and project tours.
Leasing Consultant
Asset Living
11.2022 - 12.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
- Collaborated with property management team to develop strategies for achieving optimal rental rates and maintaining a competitive edge in the market.
Insurance Agent
Global Life
08.2021 - 01.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Developed strong relationships with clients through excellent communication and personalized service.
Education
GED -
San Jacinto Adult Center
El Paso, TX07.2021
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Computer Skills
Problem-Solving
Multitasking
Hiring and Training
Schedule Management
Customer Service
Fair Housing Regulations
Fair housing policies
Resident relations
Clerical skills
Property Management
Social Media Marketing
Time Management
Teamwork and Collaboration
Data Entry
Data Management
Strong Work Ethic
Attention to Detail
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Asset Living
01.2024 - 07.2024
Leasing Consultant
Asset Living
11.2022 - 12.2023
Insurance Agent
Global Life
08.2021 - 01.2022
GED -
San Jacinto Adult Center
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