Sara Mullins
Palm City,FL
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and boosting sales at Dover Saddlery through customer service. Skilled in customer and vendor relations, by consistently prioritizing client needs and preferences. Excelled in staff management and teamwork, fostering strong relationships and a positive work environment.
Overview
9
9
years of professional experience
Work History
Retail Manager
Dover Saddlery
11.2019 - Current
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through attentive service, and efficient problem resolution.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked alongside the merchant team to ensure the correct products were purchased for the Wellington clients.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
Assistant Manager
Dover Saddlery
03.2017 - 10.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained and supported new staff members in their development by offering guidance/support in their assigned roles.
Farm Manager
Round Rhythm Ranch
01.2016 - 03.2017
- Managed daily care and operations for 8 horses.
- Scheduled and oversaw vet, farrier, and training appointments.
- Kept the farm clean and organized to keep operations running smoothly.
Education
Robinson Secondary School
Burke, VA06.2013
Skills
- Customer Service
- Store operations
- Visual Merchandising
- Staff Management
- Teamwork and Collaboration
- Vendor and Customer Relations
Timeline
Retail Manager
Dover Saddlery
11.2019 - Current
Assistant Manager
Dover Saddlery
03.2017 - 10.2019
Farm Manager
Round Rhythm Ranch
01.2016 - 03.2017
Robinson Secondary School
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